Supervisor, Digital Service

Employer Industry: Contact Center Services

• Salary up to $70,000
• Health and life insurance plans, dental and vision coverage
• 401(k) with a company match
• Paid time off and holiday pay
• Leadership mentoring opportunities
• Casual dress environment with a focus on work‑life balance

• Monitor conversations handled by digital agents to ensure accuracy and alignment with employer policies
• Provide feedback to improve digital agent performance and capabilities
• Support human agents by ensuring proper escalation of complex issues
• Analyze performance reports related to digital agent interactions
• Identify opportunities to streamline processes for improved customer satisfaction

• High School Diploma or GED
• Bachelor’s Degree in Statistics, Mathematics, Data Science, Computer Science, or related field, or equivalent work experience
• 2+ years of experience in a contact center or customer service environment
• A minimum of one year of experience focused on identifying trends and patterns within data
• Hands‑on experience with quality monitoring and/or auditing chats or calls

• Experience in process or workflow improvement
• Familiarity with data analytics and AI‑driven automation
• Strong analytical thinking and curiosity about how systems and processes work
• Prior exposure to process improvement or content development
• Ability to clean, analyze, and present data

#Contact Center #Customer Service #Digital Transformation #Career Growth #Competitive Benefits

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