Knowledge Management Specialist

Position: ITS Knowledge Management Specialist

General Statement Of Duties Summary of Job Classification

The ITS Knowledge Management Specialist works for the Colorado Judicial Department, Information Technology Services (ITS) Department and is responsible for managing the Judicial Department’s Case Management System and maturing the knowledge management for the Colorado Judicial Department. This includes overseeing all knowledge bases; storing, sharing, and deleting of information; and developing and delivering appropriate communications and trainings. This position will also assist with the program’s accessibility needs.

Essential

Functions Of the Position

To perform this job successfully, an individual must be able to perform each essential function listed below satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency and percentage of time may vary based on assignment.

• Maintains the knowledge databases including but not limited to SharePoint, Service Now and Alfresco, and ensure efficient and secure storing, sharing, deleting or archiving of information.
• Manages the knowledge management system’s data security and privacy controls and upholds accessibility guidelines with the goal of refining the organization’s knowledge bases.
• Develops a culture of knowledge sharing to build a collaborative workflow among departments and project teams.
• Defines and implements an information life cycle for each knowledge base.
• Establishes and maintains standardized naming conventions and file structures for each knowledge base.
• Delivers appropriate communications and training to champion knowledge management and accessibility culture.
• Monitors progress and tracks engagement, project outcomes, and other metrics for accessibility and knowledge management efforts.
• Supports other information management personnel with data governance or knowledge management needs.
• Upholds all accessibility needs by using Web Content Accessibility Guidelines (WCAG).
• Attends meetings and completes training as required.
• Performs other duties as assigned.

Job has no responsibility for the direction and supervision of others.

Human Collaboration

Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Freedom to Act & Impact of Actions

Employee normally performs assignments after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few easily identifiable choices. The assignment is usually reviewed upon completion.

Knowledge & Skills

Work requires advanced skills and advanced & extensive knowledge of work. Incumbent can handle complex tasks and translate complex nuances related to aspects of the job. Recognized by others within the organization for technical depth of knowledge.

Fiscal Responsibility

Position has no fiscal responsibility.

Education and Experience Equivalency

Graduation from an accredited college or university with a bachelor's degree in information science, library science, or related field. OR additional work experience in these or other related fields may be substituted on a year-for-year basis for the required formal education.

Work Related Experience

One (1) year of work-related experience in information governance and/or accessibility.

Licenses and Certifications

None.

Preferred Qualifications

3 years of work-related experience related to information governance.

Physical Demands Physical Effort Requirements

Relatively free from unpleasant environmental conditions or hazards. Office or similar indoor environment.

Work Environment/Locations

Exerts up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.

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