Senior Technical Account Manager, Strategic Customers

Position: Senior Technical Account Manager, Okta Strategic Customers

Senior Technical Account Manager, Okta Strategic Customers

Senior Technical Account Manager, Okta Strategic Customers role at Okta
. Okta is the world’s identity company building secure and flexible identity solutions.

Key Workforce Identity Solutions You Will Support

• Identity & Access Management (IAM):
  Single Sign-On, Adaptive MFA, Device Access, API Access Management, Secure Partner Access, Access Gateway, and Universal Directory.
• Identity Governance & Administration (IGA):
  Lifecycle Management and Identity Governance.
• Privileged Access Management (PAM)
• Identity Threat Detection & Response (ITDR):
  Identity Security Posture Management and Identity Threat Protection.

What You’ll Be Doing Strategic Customer Partnership & Influence

• Build deep, long‑lasting relationships with customers as their go‑to technical advisor.
• Earn Okta trusted advisor status with customer identity owners and technical leadership.
• Apply comprehensive technical expertise to solve complex problems, design sophisticated solutions, and influence customer strategies.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Leverage tailored technical plans for success with a portfolio of customers of increasing size and complexity.
• Help expand customers’ adoption of the Okta footprint through additional use cases and increased security posture.
• Use knowledge of Okta’s product differentiators to secure the Okta footprint against competitive displacement.

Complex Problem Resolution & Advocacy

• Demonstrate advanced problem‑solving skills, dissecting complex, multi‑faced problems and orchestrating effective solutions.
• Proactively identify risks and create mitigation plans.
• Handle most customer technical escalations independently or with the Customer Success Manager.
• Manage competing priorities ensuring delivery and follow‑through on all activity.
• Advocate for the customer with cross‑functional teams while supporting company interests.
• Facilitate difficult discussions with senior stakeholders.

Thought Leadership & Team Enablement

• Serve as a thought leader, providing best practices, workshops, and training.
• Generate vertical/use‑case insights and thought leadership to enhance customers’ security posture.
• Generate higher value for customers and deeper TAM engagement via repeatable assets.
• Mentor peers and colleagues, upskilling capability with a focus on technical development.
• Contribute to adoption and retention strategies, sharing customer patterns and leading execution.
• Lead project tasks or initiatives that improve TAM processes and knowledge.

What You’ll Bring To

The Role

• 8+ years of related professional experience (or 6+ years with a Master’s degree).
• 3+ years as a Technical Account Manager or comparable role (Technical Consultant, Product Manager, Solution Architect).
• 3+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Education:
  • BA/BS/MS in Computer Science, Information Technology or related discipline.
  • Certifications:
    
    Okta Certified, CISSP or equivalent.
• Technical Mastery (Workforce Identity Focus): extensive proficiency utilizing Okta feature sets, modifying quick start or code samples to meet customer needs.
• Solid understanding of at least one of the following areas:
  • Identity federation protocols (SAML, WS‑Federation, OAuth, OpenID Connect).
  • Legacy hybrid applications.
  • SaaS deployments (Salesforce, Box, Office 365, Workday, HR).
  • Workflow provisioning (SCIM, HR).
  • Enterprise application integration.
  • Security monitoring and identity protocol augmentation.
• Communication and Leadership
  
  Skills:
  • Excellent communication, ability to convey complex ideas to CxO.
  • Set expectations, enforce boundaries, track customer health metrics.
• Location:
  
  Remote within US Pacific or Mountain Timezone; at least 25% travel.

Compensation & Benefits

OTE range: $178,000–$266,000 USD for San Francisco Bay area (percentage of the $158,000–$238,000 USD range for other selected states). Includes base salary, incentive compensation, and equity where applicable. Benefits include health, dental, vision insurance, 401(k), flexible spending account, paid leave, and parental leave.

Benefits Highlights

• Ample benefits.
• Social impact initiatives.
• Talent development and community culture.

Equal Opportunity Employer

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or protected veteran status. We consider qualified applicants with arrest and convictions records as consistent with applicable laws. Reasonable accommodations can be requested via our contact form.

Seniority

Level

• Not Applicable

Employment Type

• Full‑time

Job Function

• Sales and Business Development
• Computer and Network Security
• Software Development
• IT Services and IT Consulting

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