IT Technical Business Analyst - Intermediate

IT Technical Business Analyst - Intermediate

Contract- 9.5 months (up to 12 month extension)

$73/hr

May 27, 2025

Closed

Our public sector client is seeking up to two (2) Intermediate IT Technical Business Analyst(s) for a 9.5-month full time contract, with the possibility of up to a 12-month extension. IT Technical Business Analyst(s) will be required on a full-time basis (7.25 hour work day, 36.25 hours/week), to work on the project:
Digital Adoption Implementation Project.

The scope of the project is as follows: A pilot service called Productivity Technology Services (PTS), launched in mid-2023, has been very well received by users and program areas across the Client’s Enterprise areas. Digital enablement has shown significant successes in its mission of enhancing adoption of productivity and collaboration apps. To capitalize on this momentum, and using the outcomes and learnings from this pilot, the client is planning a project to formally transition PTS from a pilot to a permanent digital adoption service and team to better inform, engage, train, and support the Client’s users on Microsoft 365 apps and features.

Deliverables for this project:

• Evaluate current services and recommend gaps.
• Research and evaluate latest technology trends.
• Develop strategy documents and roadmaps.
• Develop standard operating procedures (SOPs) and playbooks.
• Develop and monitor adoption metrics and analyze KPIs.
• Develop and implement community engagement plans.
• Establish mechanisms for collecting user feedback.
• Design and deliver user training programs.
• Develop and maintain documentation, user guides, and training materials to support end‑users and IT staff in using and administering solutions.
• Provide support to both business and IT teams in identifying and addressing problems.
• Act as a liaison between business users and technical teams, facilitating clear communication.
• Review new service and technology requests by business areas and assess their impact on the operational environment, giving recommendations for remediation.
• Assist in creating mockups, wireframes, or process models to visualize solutions.
• Collaborate with cross‑functional teams on proof of concept and pilot rollouts.
• Work with stakeholders (business users, managers, etc.) to understand business processes, goals, and challenges.
• Gather, analyze, and document business and technical requirements.
• Translate business requirements into functional specifications that can be understood by IT teams.
• Collaborate with IT teams to design services and solutions that meet business needs.
• Ensure that the proposed solutions are feasible from both a business and technical perspective.
• Create documentation that explains the solution designs, architecture, and integrations.
• Ensure seamless integration of digital solutions with existing systems.
• Work alongside project managers to help define scope, milestones, and timelines.
• Assist in developing project plans, schedules, and estimates pertaining to architectural deployment and services delivery.
• Assist in developing task lists and resource assignments within the context of architectural planning and deployments.
• Make recommendations to project team members pertaining to issues, risks, and client satisfaction.
• Support user acceptance testing (UAT) to ensure that the system meets business requirements and functions properly.li>
  
  Provide quality control on production implementations.
• Develop and implement solutions both individually and as a member of the team.
• Ensure change management processes are followed.
• Provide tracking and reporting of time and status on all work as required.

Standard hours of work are 08:15 – 16:30 Alberta time, Monday through Friday excluding holidays observed by the client, and will be expected to be on‑call periodically. Work must be done from within Canada
, due to network and data security issues.

The role will be primarily remote, however in the event of an onsite meeting, the Client/Handis Consulting Ltd. does not pay for travel to attend on‑site meetings (on reasonable notice), nor any expenses related to time, relocation, travel, accommodations, or meals.

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