Spa Front Desk​/Attendant; Male Locker Rooms

Overview

Spa Front Desk/Attendant (Male Locker Rooms) - Full Time w/ Benefits + $16 per hour + Gratuities

• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observe guest reactions and confer with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to exceed expectations.
• Follow hotel policies with lost and found items.
• Adhere to hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage social media/5-star compliments or reviews on OTA’s.
• Embrace and exemplify the SCP Culture & Core Values in your work.
• Perform various clerical duties as needed, such as creating and updating client files, answering phones, scheduling appointments, and managing paperwork.
• Use Microsoft Office/Google Suite and other computer basics to support daily operations, check-ins, and transaction processing.
• Maintain knowledge of all current spa services, retail products, and specials.
• Maintain knowledge of health and wellness benefits and contraindications.
• Promote spa specials and retail products by sharing professional knowledge.
• Provide orientation tours for guests to familiarize them with all aspects of the spa and answer questions to guest satisfaction.
• Monitor guest amenity usage and replenish supplies (towels, robes, toiletries, refreshments, and other offerings) as needed throughout the day.
• Inspect, plan, and ensure materials and equipment are ready for guest usage related to locker rooms, saunas, hot tubs, and relaxation lounges.
• Follow established cleaning and sanitizing protocols for guest facilities including treatment rooms, salon stations, locker rooms, and lounges.
• Maintain professionalism in all aspects of the job, including times when clients may be emotionally processing or feeling insecure about their bodies.
• Promote a warm and inclusive spa environment for guests of all backgrounds, ethnicities, sexualities, and gender identities.
• Comply with state massage and cosmetology board regulations.
• Comply with all state and local safety and health regulations.
• Report maintenance issues, safety hazards, or cleanliness concerns to the Spa Manager or designated supervisor promptly.
• Maintain complete confidentiality in all guest matters in accordance with hotel policy.
• Other duties as assigned.

• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other hospitality-specific software systems.
• Must have general computer skills including Microsoft Office and Google Suite.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.

Reports to the Spa Manager.

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Previous experience in a spa environment preferred.
• Previous retail experience preferred.
• Administrative or reception experience is strongly preferred.

• Must be able to lift, carry, push, pull 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.