Supervisor Lab Support Services - St. Charles Hospital

Supervisor Lab Support Services – St. Charles Hospital

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. As a faith‑based and patient‑focused organization, Mercy Health exists to enhance the health and well‑being of all people in mind, body and spirit through exceptional patient care.

The Laboratory Support Services Supervisor is responsible for the day‑to‑day supervision and oversight of the laboratory operation and personnel performing testing and reporting test reports. The Lab Supervisor assists the leadership team with operational and administrative functions that facilitate excellent patient care, maintain laboratory functions, and ensures policies and procedures are feasible with compliance as a key priority.

• Hires and assists with onboarding top talent to create a work environment of diversity, professional growth, and continuous development
• Evaluates the competency of all testing personnel and ensures that staff maintain competency to perform test procedures and report test results promptly, accurately, and proficiently
• Ensures that patient test results are not reported until all corrective actions have been taken and the test system is functioning properly
• Participates in committees, task forces, and improvement teams as defined
• Ensures all changes within the laboratory are sufficiently validated before implementation
• Other duties as assigned

• Associate’s Degree in Medical Technology, Healthcare, or a related Science (preferred)

• Phlebotomy Certification (preferred, not required)

• 5 years of experience in a clinical laboratory setting (required)
• 3 years of phlebotomy experience (required if supervising phlebotomy)
• Previous experience in a leadership position in a customer service environment (preferred, not required)
• Experience with EKG (preferred, not required)

• Demonstrates leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, and decision making
• Possesses extensive knowledge of clinical practice or function and a thorough understanding of the organization and work environment

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at