AVP Financial Counseling

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Do you excel in navigating complex regulatory landscapes and driving transformational change within the Revenue Cycle? If so, this is the opportunity to lead our Financial Counseling team.

As the Associate Vice President (AVP) of Financial Counseling, you will have focused accountability on regulatory compliance across the system. You will assume a pivotal role encompassing legal coordination, regulatory compliance, strategic decision‑making, and leadership. The AVP is accountable for enterprise‑level state and federal regulatory compliance, policies, and procedures, as well as the efficiency and effectiveness of Financial Assistance Programs and the Medicaid submission process for Providence and Affiliate hospitals, over 1,000 physician practices, and hospice & homecare services.

Based in a dynamic setting, you will partner with key stakeholders across PSJH to develop and execute plans for financial assistance and health equity. Your leadership will be instrumental in driving innovation, streamlining operations, and enhancing the overall experience for both business and patient constituent groups.

• Strategic Visionary – Set strategy and standards for Financial Assistance and Financial Counseling programs across all Providence St. Joseph Health ministries; lead proactive internal auditing to ensure adherence to federal and state regulations, including IRS 501(r) compliance.
• Regulatory Expert – Collaborate closely with Providence Legal and outside counsel to maintain policy compliance and interpret new or draft regulations; serve as an internal and external SME on complex, high‑risk regulatory matters that impact reputational risk.
• Operational Leader – Oversee Patient Financial Counseling functions, including the in sourcing of the Medicaid eligibility program and vendor strategy; set strategic and performance goals, monitor results, and drive process improvement.
• Innovation Driver – Lead and participate in innovation and automation initiatives to improve caregiver workflow and patient experience; collaborate with Data & Analytics to build Power
  
  BI reports for monitoring processes and overall compliance.
• Team Builder – Develop and maintain a high‑performance team, ensuring staffing levels meet budget, and all staff are fully trained, certified, and empowered to achieve performance and quality targets. Foster a culture of compliance, continuous improvement, and professional development within the team.
• Financial Steward – Oversee departmental budgets, including participation in budget development, approval responsibility, and ongoing monitoring for productivity and cost compliance; lead the annual review of AGB calculations, update charity policies, and coordinate with revenue cycle, finance, reimbursement, and legal counsel.
• Change Manager – Ensure timely and appropriate communication to employees, patients, and stakeholders about organizational changes; actively manage employee engagement and morale during periods of profound organizational change.

• Educational Background – Bachelor’s Degree in a relevant field;
  Master’s Degree in Business Administration, Healthcare Administration, Public Administration, or a related field preferred.
• Experience – Minimum of 10 years in a revenue cycle leadership role, with at least 10 years in revenue cycle, financial assistance, and/or financial counseling operations; 5 years in state or federal regulatory matters, including investigations.
• Skills – Strong relationship building and coordination with Chief Executives and Division CFOs on AG and regulatory matters.
• Leadership – Effective leadership, organizational skills, and a high degree of initiative.
• Knowledge – In‑depth knowledge of state and federal regulations and third‑party contracts pertaining to healthcare reimbursement and collection processes.

• Make a real difference:
  Contribute to an organization dedicated to transforming healthcare and improving lives.
• Unleash your potential:
  Enjoy autonomy and support needed to bring your innovative ideas to life.
• Work with the…