Member Solution Specialist – Collections

Job Type: Temporary Member Solution Specialist

Location:

Portland, OR | Salary: $22-23/hr |

Schedule:

Part-time;
Monday-Friday | 3:00pm-7:00pm

As a Member Solution Specialist, your work directly supports the financial well‑being of our clients’ members by managing past‑due accounts with professionalism, care, and integrity. In this collections‑focused role, you will play a critical part in identifying solutions that help members resolve delinquencies and regain financial stability – while protecting the overall health of the organization. Success in this position requires strong communication skills, a collaborative mindset, and the ability to adapt in a dynamic, member‑focused environment.

• Make a meaningful impact by helping members navigate financial challenges with care and professionalism.
• Join a collaborative, values‑driven team that supports your growth and encourages cross‑functional contributions.
• Build valuable experience in financial services, loan management, and member relations.
• Work in a professional environment that prioritizes integrity, confidentiality, and continuous learning.
• Be part of an inclusive workplace that values diverse perspectives and a strong sense of community.

• Provide exceptional member service while supporting team goals and upholding confidentiality.
• Monitor and manage delinquent, overdrawn, and charged‑off loan accounts in accordance with policy.
• Contact members to resolve delinquencies, develop repayment plans, and handle deceased member loan accounts.
• Conduct credit checks, skip tracing, and loan‑related research; recommend appropriate account actions.
• Maintain accurate records, manage electronic documentation, and support compliance with all regulations.

• High school diploma or GED required; 6+ months of collections or related experience preferred.
• Strong communication, customer service, and professional interpersonal skills.
• Proficient in basic math, problem‑solving, and use of standard business software.
• Ability to work independently, maintain confidentiality, and adapt to ongoing learning and team collaboration.

This position requires regular verbal communication and active listening, as well as frequent movement including standing, walking, sitting, and use of hands. Occasionally, the employee may need to lift or move items up to 25 pounds.

We are committed to fostering an inclusive workplace that welcomes diverse candidates. All qualified applicants will be considered regardless of background, identity, or status.

This position is offered through the Portland Branch of NW Staffing Resources. When applying through , please click “Apply Here” and select the Portland Branch for immediate consideration. Or contact our office directly at 503‑242‑0611 to speak with a recruiter.