Casino Service Technician

Casino Service Technician (Travel Required)

Department: Casino Operations
Reports To: Director of Operations - Casino
Status: Non‑Exempt
Location: Vancouver, WA or Portland, OR

$27.00/hr - $30.00/hr

The Casino Field Service Technician position is a service‑technician and relationship‑focused role with daily travel within a designated territory. The Technician will perform preventive maintenance on all machines to ensure accurate operation and will troubleshoot and repair games and associated systems when malfunctions occur.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Troubleshooting:

• Install, configure, troubleshoot, and update cutting‑edge products at various casino locations.
• Ensure optimal functionality of Electronic Gaming Machines (EGMs) through diagnostic exams, software configurations, and hands‑on testing. Diagnose and resolve technical issues promptly.
• Document incident reports and maintain meticulous maintenance records in accordance with company guidelines.
• Consistently update and manage daily/weekly technical logs with detailed accuracy.

Customer Focused:

• Understand and embody the company’s Mission, Vision, and Values; act as an ambassador.
• Maintain current client satisfaction by delivering exceptional customer service.
• Serve as the primary point of contact and build long‑term relationships with customers.

• Minimum age of 21; valid driver’s license and ability to secure gaming licenses (assistance provided).
• Ability to obtain a Gaming License or Vendor Technician License through the Tribal Gaming Commission.
• 1+ year(s) of experience configuring, testing, or repairing electronic equipment or a combination of experience and relevant certification.
• Strong interpersonal skills, including the ability to influence others.
• Excellent oral and written communication skills.
• Strong troubleshooting skills with an understanding of network connectivity.
• Proficiency in the safe and appropriate use of hand and power tools.
• Ability to lift, maneuver, and transport heavy machines (up to 400 lbs) using supportive equipment.
• Proficiency in Windows, using CRM systems (Hub Spot, Net Suite) for data entry and documentation.
• Capability to oversee conversion projects or setups with minimal guidance.
• Commitment to exemplary customer relations, internally and externally.
• Willingness to work flexible hours, including overtime, weekends, on‑call, evenings, and holidays.
• Up to 75% local travel required.

• Casino industry background.
• Experience in land‑based gaming.
• Ability to work effectively in a remote environment.
• Ability to analyze and interpret floor map schematics.
• Basic electrical and networking knowledge.

This Job Description is to be used as a guide for accomplishing company objectives. It incorporates the most typical duties performed and covers only the primary functions and responsibilities of the position. It is recognized that other related duties not specifically mentioned may also be performed. The inclusion of those duties would not alter the overall evaluation of this position.

Entry level

Full‑time

Information Technology

Gambling Facilities and Casinos