Field Service Engineer - US EG

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• Proactively maintain customer relationships and act as a primary feedback loop into service sales and technical support groups to capture all opportunities.
• Perform planned customer visits to inspect and service industrial vacuum pumps and associated equipment, including routine maintenance and ad‑hoc visits to prevent breakdowns.
• Troubleshoot and repair on‑site, diagnosing issues accurately and performing necessary repairs directly at the customer’s location to minimize downtime.
• Undertake installation and commissioning of vacuum technology products in line with global standards, ensuring complete customer satisfaction.
• Adhere to strict safety protocols while working at customer sites, conducting last‑minute risk assessments and using prescribed personal protective equipment.
• Maintain detailed records of on‑site maintenance activities, repairs, and any issues encountered, providing comprehensive reports to clients and management.
• Identify potential problems during site visits before they escalated and offer preventive maintenance solutions to avoid future disruptions.

• Proactively generate leads for the sales team while on‑site.

• Provide training to colleagues and customers, sharing lessons learned to enhance knowledge exchange and foster a strong network.
• Stay updated with the latest advancements in vacuum technology and continuously improve technical skills to provide the best possible service during field visits.
• Collaborate with the internal team to find optimal solutions for customer‑specific situations, ensuring the best advice and support are provided.

• Goal is to become an expert on vacuum pump systems, with comprehensive understanding of various types of vacuum pumps (e.g., rotary vane, scroll, turbomolecular) and their operational principles.
• General entry level: 2–4 years of experience in a similar role, general understanding of mechanical processes, and knowledge of how tools/products operate and their governing principles.
• Proficiency in using diagnostic tools and software to identify and troubleshoot issues within vacuum systems.
• Strong foundation in electrical and mechanical engineering principles to repair components such as motors, seals, and control systems, enabling routine and preventive maintenance tasks.
• Able to legally work in the U.S.
• Valid driver’s license.

• Company culture and values that emphasize collaboration, innovation, and sustainability.
• Benefits and perks including health and wellness programs, retirement savings, and employee assistance, with flexible working arrangements and career advancement opportunities.
• Growth opportunities through global training, mentorship, and career progression pathways.
• Competitive compensation reflecting your skills, experience, and contributions, with details provided during the hiring process.

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed, religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in civil rights by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to…