Healthcare Sr National Strategic Account Executive - Pinnacle Program

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Senior National Strategic Account Executive (SAE) serves as the senior client authority and program strategist for two established Miller Knoll healthcare partnerships.

This role is responsible for protecting, growing, and evolving these national accounts by leading the strategic vision, overseeing execution across regions, and ensuring consistent delivery of Miller Knoll’s value across all project types and geographies.

This position covers predominately the Western region and candidates must be located in California, Oregon, Washington, Texas or Colorado.  The Sr. SAE directs the National Core Team—two Program Managers and two Designers—while providing national alignment for all regional Strategic Account Executives (SAEs) and account specific dealers. They drive annual program improvement initiatives, ensure contract compliance, and strengthen the health system partnership through measurable operational, financial, and design outcomes.

Key Responsibilities Strategic Leadership & Account Growth
* Serve as the primary strategic lead for two National Healthcare Account programs, ensuring alignment between client priorities, Miller Knoll objectives, and dealer execution.
* Develop and execute a multi-year account growth strategy, focused on client retention, share-of-wallet expansion, and measurable program performance.
* Lead annual national program reviews, presenting business insights, innovation initiatives, and improvement roadmaps to senior client stakeholders.
* Partner with leadership to develop and communicate yearly national improvement initiatives, including pricing optimization, operational efficiency, and design innovation.
* Protect and strengthen Miller Knoll’s position through deep client engagement, proactive communication, and continual demonstration of value.

National Team Leadership & Governance
* Lead the Miller Knoll National Core Team (2 Program Managers + 2 Designers), providing strategic direction, task prioritization, coaching, and accountability.
* Host Weekly meetings with National Core team to review goals, workload, and deliverables.
* Host monthly 1:1 meetings with each SAE to review goals, strategy, progress, gaps, and roadblocks.
* Conduct monthly SAE Town Halls to share updates, align on initiatives, and reinforce consistent client messaging.
* Facilitate quarterly Dealer Town Halls to maintain alignment on standards, pricing, installation practices, and performance expectations.
* Build and track regional strategic plans with each SAE, providing ongoing support, direction, and progress reviews.

Program Oversight & Continuous Improvement
* Oversee the national contract framework, ensuring compliance with discount tiers, price holds, and rebate structures.
* Direct cross-functional efforts to improve lead times, reporting, and project consistency across all participating regions.
* Evaluate program tools, data dashboards, and dealer reporting mechanisms to enhance transparency and accountability.
* Partner with the design and operations teams to evolve standards and processes that improve execution quality and speed.
* Lead or sponsor national process improvement initiatives, identifying efficiencies in project management, best practices integrating with A&D partners, dealer partners and customer account project teams.

Client Engagement & Relationship Stewardship
* Serve as the primary Miller Knoll contact for executive-level client stakeholders, ensuring consistent, trusted communication.
* Lead strategic business reviews and quarterly alignment meetings with client leadership, presenting measurable outcomes and improvement plans.
* Collaborate with regional SAEs to develop client engagement plans, ensuring each region operates under unified program…