Benefits Support Staff; Public Benefits Specialist, Entry

Position Title Benefits Support Staff (Public Benefits Specialist, Entry)

Initial Posting Date 03/09/2026

Final date to receive applications 03/17/2026

Agency Department of Human Services

Salary Range $3,798 - $4,954

Position Type Employee

Position Title Benefits Support Staff (Public Benefits Specialist, Entry)

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill.

Opportunity awaits! Join our team as a Benefits Support Staff (Public Benefit Specialist, Entry), where you'll play a pivotal role in providing exceptional office support and creating a welcoming environment for our clients.

• Provide front desk assistance, answer phone calls, and guide clients to the right services.
• Distribute mail, handle case transfers, and manage emails.
• Schedule appointments and issue financial negotiables like Electronic Benefits Transfer (EBT) cards and checks.
• Review all applications, paperwork, and documentation submitted in person or electronically for completeness and accuracy.
• Document all interactions and records through the ONE and TRACS system.
• Create a welcoming environment for the public through various forms of communication.
• Maintain an organized and clean work area, ensuring efficient lobby flow and customer service.
• Use various computer systems and databases to manage information for the agency and clients.

A valid driver’s license and acceptable driving record are required for this position.

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience relative to the class concept.

• Experience managing multiple tasks, staying organized, maintaining accuracy, and meeting deadlines.
• Experience providing equitable, culturally responsive service to people with diverse backgrounds and identities.
• Experience handling confidential information professionally and in line with policies or procedures.
• Experience interacting with others in a respectful, courteous, and dependable manner while following workplace expectations and policies.
• Experience working collaboratively with a team to share responsibilities and support daily operations.
• Experience learning and applying new systems, policies, workflows, and schedule changes.

Preference will be given to candidates that are bilingual in Spanish and English.

• Duties for this role will be performed in an office setting.
• Occasional travel is required for attending meetings, trainings, and supporting work in other offices as needed.
• The work schedule is Monday to Friday, 8 am to 5 pm PT, with possible fluctuations based on service needs.
• There may be rare requirements for compensated overtime, including evenings and weekends.
• You may interact with individuals experiencing trauma or emotional distress. There may be times when individuals have difficulties with managing their emotional responses.
• You may face situations requiring quick decision-making to ensure your safety or the safety of others.
• Substantial time will be spent stationary while operating a computer.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Your application materials are used to determine your starting salary range. Please ensure that all education and experience you would like considered are included in your application materials.
  
  Note:
  
  Your resume and cover letter may be uploaded in the Resume/CV field on the online application. You can attach multiple files in this area at once.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process. If you are…