Account Manager

Overview

Remote but prefer you reside in the following states GA, NC, FL but anywhere in U.S. is acceptable.

POSITION SUMMARY

The Key Account Manager is responsible for managing a portfolio of high value accounts, and acts as the primary point of contact between the client’s upper management and Tillster. The primary objectives of the Key Account Manager are to promote Tillster products and services. The Key Account Manager is also responsible for developing strategic relationships with client’s upper management to maximize their knowledge of Tillster products and services, and to manage all details of the relationship, including referrals to sister brands or markets that can be pursued by the Sales team.

The Key Account Manager is measured on performance against two primary criteria:
1) client satisfaction and account retention
2) revenue and profit growth within the account. In pursuit of these two objectives, quarterly performance against a defined set of goals will be measured. These goals shall be memorialized in account plans that will be developed for each account by the Key Account Manager before the beginning of each calendar year as approved by the EVP of Sales & Account Management.

• Act as primary liaison with customer’s upper management to maintain positive working relationships and to understand customer's goals, objectives and direction.
• Lead daily and weekly functional activities including building strong cross-functional customer relationships, promote customer knowledge of total product offering, available services, implementation and daily operating processes.
• Predictive escalation of pending customer satisfaction issue
• Conduct regular customer meetings to assess customer satisfaction at all levels within the organization.
• Implement and maintain a Customer Relationship Scorecard to assess performance.
• Work with Product Management to create visibility to upcoming product and services-based opportunities.
• Develop and manage an annual account plan for each account which forecasts and plans business growth in assigned accounts, including an outline of dependencies and contributions required by the Company.

• Must be extremely focused on customer satisfaction and success.
• MUST HAVE POS-KIOSK OR RESTAURAUNT INDUSTRY EXPEREINCE
• Must be highly organized; must manage complex lists of objectives, sequence, and priority.
• Must be able to build credibility within executive ranks of client companies.
• Must be able to build credibility within the company in order to create cross-functional cooperation.
• Must be able to conduct effective meetings both within the company and with the customer, including management of action items and follow-up.
• Ability to identify and coordinate sales opportunities with both inside and outside sales teams.
• Ability to identify, understand, and adapt to culture systems within client companies.
• Must possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability within an account team.
• Must be process oriented and have experience in technology that is relevant to the job
• Experience working with fortune 1000 companies preferred.

• Experience communicating with executive-level management within client organizations.
• Key account management experience and a track record of product, territory and transaction expansion within that account a major plus
• Experience in project planning/project management
• Bachelors in Sales, Marketing, or Business Studies or equivalent experience
• 5+ years plus experience in sales and/or account management , also understanding of technical tools used to manage client relationships.
• Familiarity and experience in either hospitality and software industry
• Proficient in standard office productivity software and sales force automation tools.
• Experience communicating with executive-level management within client organizations.

• Recruiter interview with a Talent Acquisition Specialist.
• Interview with Account Management & Sales Team.
• Interview with our Head of Sales

• Expected base salary range $105,000 - $125,000+.…