Workplace Language & Communication Program Coordinator

DEPARTMENT MISSION

The Experience & Engagement department at Azure is dedicated to fostering an environment that enables our team members to consistently provide superior service. Our approach involves crafting, overseeing, and imparting top‑tier, employee and customer‑centric training, and environments.

By investing in the continuous coaching and development of our team, we cultivate a sense of empowerment that enhances job satisfaction, aligns the team with our collective goals, and deepens their commitment to both Azure and our customers.

In our department, we live out the Azure vision by integrating it into everyday actions that reflect our Core Values. Our connection with customers is strengthened by our comprehensive understanding of our products, our empathetic approach, and our exceptional communication skills. We maintain and enhance our departmental objectives through regular training, vigilant monitoring, and analytical reviews, which enable us to identify and seize opportunities for improvement.

The Workplace Language & Communication Program Coordinator is responsible for designing, implementing, and managing language development programs that strengthen communication, connection, and effectiveness across our workforce. This role oversees both English language development for employees and Spanish learning programs for managers who lead Spanish‑speaking teams.

The goal of this position is to remove communication barriers, equip leaders to better support their teams, and foster an environment of dignity, clarity, safety, and belonging. This role partners closely with Employee Services, People & Culture, and department leadership to ensure language programs are practical, workplace‑relevant, and aligned with Azure’s mission and values.

This position requires a passion for teaching, cultural awareness, strong program management skills, and the ability to work effectively with both frontline employees and management teams.

• Design and manage workplace language programs that include:
  • English language development for employees
  • Spanish language learning for managers who supervise Spanish‑speaking employees
• Build structured learning pathways for multiple proficiency levels, from foundational to advanced workplace communication.
• Develop curriculum, lesson plans, and materials focused on real‑world workplace application, including safety, leadership communication, performance conversations, and daily operations.
• Coordinate and deliver in‑person workshops and learning resources.
• Ensure all programs reflect Azure’s values, operational needs, and commitment to a respectful, people‑centered workplace.

• Create and facilitate Spanish learning programs specifically designed for managers and supervisors.
• Equip leaders with practical Spanish communication skills relevant to:
  • Coaching and feedback
  • Safety and operations
  • Team connection and engagement
  • Performance and development conversations
• Partner with leadership to integrate language learning into leadership development initiatives.
• Support managers in building confidence, cultural awareness, and effective bilingual communication practices.

• Assess language proficiency levels for employees and participating managers.
• Place learners into appropriate learning tracks and monitor ongoing progress.
• Provide one‑on‑one coaching, feedback, and supplemental support as needed.
• Adapt instruction based on learning needs, job functions, and progress outcomes.

• Partner with Employee Services, People & Culture, department managers, and operations leaders to understand role‑specific communication needs.
• Customize programs to support safety, productivity, leadership effectiveness, and employee growth.
• Provide guidance to leaders on best practices for supporting bilingual and ESL team members.

• Promote language program offerings across the organization.
• Develop internal communications and outreach materials that encourage participation and reinforce the value of language learning.
• Support a culture…