Senior Associate – ServiceNow Developer

Location Designation:
Hybrid – 3 days per quarter

• Solution Design & Development
• Lead the design, configuration, and customization of Service Now applications across ITSM, ITOM, VR, and SAM.
• Develop workflows, business rules, UI policies, client scripts, and system integrations.
• Ensure solutions are scalable, secure, and compliant with enterprise architecture standards.
• Platform & Module Expertise
• Drive implementation and enhancements of ITSM modules (Incident, Problem, Change, Knowledge, Request).
• Build ITOM capabilities including Discovery, Service Mapping, Event Management, and CMDB health improvements.
• Implement Vulnerability Response integrations with security tools to streamline prioritization and remediation.
• Lead SAM initiatives including license reconciliation, compliance tracking, and asset optimization.
• Integration, Cloud & Automation
• Design and deploy integration with third-party systems (e.g., CMDB, monitoring tools, security scanners, HR platforms).
• Leverage AWS and Infrastructure as Code (IaC) with Terraform to support scalable Service Now integrations and deployments.
• Automate processes to improve efficiency and reduce manual interventions.
• Quality Assurance & Support
• Enforce code quality through peer reviews, testing, and adherence to best practices.
• Troubleshoot and resolve complex technical issues, providing Level 3 support as needed.
• Maintain documentation for developed solutions and system configurations.
• Leadership & Collaboration
• Act as a technical lead and mentor for Service Now developers.
• Partner with stakeholders, business analysts, and architects to translate business requirements into effective technical solutions.
• Promote and enforce Service Now best practices, standards, and governance.

• Experience & Expertise
• 7 years of Service Now development experience with at least 3 years in a lead/architect role.
• Strong expertise in ITSM, ITOM, SAM, and Vulnerability Response modules.
• Proven track record of delivering enterprise-scale Service Now solutions.
• Technical Skills
• Proficiency in JavaScript, Glide API, Angular
  
  JS, HTML, CSS, and REST/SOAP integrations.
• Strong knowledge of Service Now Flow Designer, Integration Hub, and MID Servers.
• Experience with CMDB design, health, and governance.
• Familiarity with ITIL processes and enterprise architecture frameworks.
• Hands-on experience with Service Now Generative AI capabilities (Now Assist, GenAI-powered Virtual Agent, AI-driven recommendations, workflow automation).
• Cloud & Infrastructure expertise: AWS services and Terraform for Infrastructure as Code (IaC).
• Certifications (Preferred)
• Service Now Certified System Administrator (CSA).
• Service Now Certified Implementation Specialist (ITSM, ITOM, SAM, VR).
• Service Now Certified Application Developer (CAD).
• Exposure to Service Now Generative AI certifications/capabilities is highly desirable.
• Soft Skills
• Excellent problem-solving, analytical, and troubleshooting abilities.
• Strong leadership and mentoring capabilities with the ability to guide a development team.
• Effective communication and collaboration skills with both technical and non-technical stakeholders.

Salary Range: $121,000-$172,500

Overtime eligible:
Exempt

Discretionary bonus eligible:
Yes

Sales bonus eligible:
No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a…