Senior Manager, Insights & Analytics

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California;
Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

Upstart’s People Platforms & Programs team ensures that every Upstarter has a seamless and supportive experience across the employee lifecycle. This team brings together People Analytics, Learning & Development, HR Technology, Program Management, and HR Operations to create the systems, programs, and experiences that enable people to do their best work
. From building scalable platforms and tools, to designing growth and learning opportunities, to delivering the operational excellence that keeps our people processes running smoothly, People Platforms & Programs is the connective tissue that supports every stage of an Upstarter’s journey.

As the Senior
Manager, People Insights & Analytics you’ll be a strategic analytics partner, building robust dashboards and models, conducting deep workforce analyses, and delivering insights that shape how we attract, retain, and grow talent. Through innovative use of tools like Culture Amp, Workday, Prism, Databricks, and BI platforms, you will ensure leaders at every level can make faster, clearer, and more impactful people decisions that drive both employee experience and business outcomes.

• Act as the strategic analytics partner for the People team and company leaders to uncover people related insights
• Build robust, self-serve dashboards, reports, models and alerts to track metrics across the People data and enable self-serve people related decisions and processes
• Conduct in-depth analyses to identify key trends, risks, and opportunities across areas such as hiring, attrition, diversity, and engagement; translate insights into clear, actionable recommendations that inform people strategies and business decisions.
• Perform deep-dive analysis of engagement data to surface trends, patterns, and opportunity areas; distill insights into clear narratives that highlight drivers of engagement and inform targeted people strategies, leadership actions, and organizational initiatives.
• Drive process improvement and automation by evaluating, championing, and implementing new analytics tools, advanced capabilities, and AI-driven solutions that increase efficiency, scalability, and the strategic impact of people insights.
• Partner with stakeholders across HR and the broader business to understand evolving priorities, translate them into analytics requirements, and continuously enhance deliverables to ensure our insights are timely, relevant, and actionable.
• Proactively expand the use of data across the People organization by building data fluency, driving adoption of self-serve dashboards and tools, and empowering HR and business leaders to leverage insights in everyday decision-making.
• Conduct regular data audits and validations to ensure accuracy, consistency, and compliance across all People data systems, safeguarding the integrity of insights that inform critical business and talent decisions.

• 6 + years of experience in advanced analytics focused on delivering people-based insights and driving meaningful impact.
• Proven experience defining data strategy and architecture for People/HR systems, including linking Workday/Prism data with enterprise platforms such as Databricks.
• Strong foundational knowledge of Workday HCM and reporting, with the ability to translate business needs into scalable reporting solutions.
• Demonstrated expertise with Workday Prism and modern data warehousing solutions (e.g., Snowflake, Databricks) to enable advanced analytics.
• Advanced skills in database modeling and pipeline development, including JSON, SQL, and ETL/ELT pipeline configuration.
• Hands‑on experience building and maintaining integrations using APIs, webhooks, and middleware to ensure seamless data flows across systems.
• Solid track record in data modeling for HR analytics, with proficiency in BI tools such as Workday dashboards, Looker, and/or Tableau to deliver actionable insights.
• Demonstrated experience creating compelling data visualizations that effectively communicate insights and transform complex data into clear, actionable recommendations for…