More jobs:
CX Program Lead; Proactive Support
Job in
Myrtle Point, Coos County, Oregon, 97458, USA
Listed on 2026-01-12
Listing for:
Bison Trails
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Data Analyst, Technical Support
Job Description & How to Apply Below
Location: Myrtle Point
Employer Industry: Cryptocurrency and Blockchain Technology
Why consider this job opportunity- Opportunity for career advancement and growth within the organization
- Engage with cutting‑edge technology in the cryptocurrency and blockchain space
- Work in a collaborative environment with high‑caliber colleagues
- In‑person participation required for team‑building activities and offsites
- Passionate work culture focused on innovation and customer experience
- Identify, scope, and prioritize key initiatives to enhance customer support experiences
- Explore new technologies to improve customer satisfaction and meet key performance results
- Lead and manage technical programs to enhance customer experience and scale operations
- Coordinate with multiple development teams and build strategic partnerships with CX leadership
- Utilize customer data to pinpoint actionable improvement opportunities in customer experience
- Bachelor's degree in a relevant field or equivalent experience
- 5+ years of experience in technical program management, preferably in consumer‑facing experiences
- Strong project management skills with the ability to manage multiple projects simultaneously
- Experience writing technical PRDs, managing backlogs, and prioritizing work items
- Excellent communication and stakeholder management skills
- MBA or higher‑level degree
- Experience in crypto, financial services, or other technology companies
- Lean Six Sigma, or green/black belt certification
#Cryptocurrency #Blockchain Technology #Customer Experience #Technical Program Management #Career Opportunity
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