Customer Success Manager - German Speaking

Employer Industry: Cybersecurity Software Solutions

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Engage with high‑level executives at Fortune 500 companies
• Work in a dynamic environment focused on customer satisfaction and retention
• Develop and nurture strategic relationships with clients
• Chance to have a direct impact on customer success and product adoption

What to Expect (Job Responsibilities):

• Serve as the ‘voice of the customer’ to provide internal feedback for maximizing customer value and retention
• Schedule and deliver Business Reviews to demonstrate ROI, leading to renewals and expansion
• Increase customer adoption of key platform features to maximize ROI and ensure satisfaction
• Establish trusted advisor relationships with customers to guide best practice usage of the platform
• Monitor customer health and proactively address potential risks or issues

What is Required (Qualifications):

• 2+ years of experience in a Customer Success Management role, with 5+ years in an enterprise SaaS support environment
• Fluency in both English and German
• Strong experience in building executive‑level relationships, particularly with CISOs and CIOs
• Bachelor’s degree in Computer Engineering, Computer Science, Electronics and Communications Engineering, or equivalent experience
• Proven ability to communicate effectively at all organizational levels, both internally and externally

How to Stand Out (Preferred Qualifications):

• Strong technical troubleshooting skills and experience with Internet and networking technologies, including email security products
• Familiarity with case management systems and CRMs (e.g., SFDC / JIRA)
• Action‑oriented mindset with the ability to integrate inputs across functions into scalable solutions
• Demonstrated ability to educate customers on new product features and best practices

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