Head of Social Media

Why consider this job opportunity

• Salary up to $185,400
• Target bonus and equity included in full-time offers
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Opportunity to lead a high-performance team in a fast‑paced, innovative environment
• Engage in cross‑functional collaboration to tackle complex challenges in the crypto space
• Work in a mission‑driven organization focused on increasing economic freedom

• Build and lead a social support program across various platforms, including Reddit and Linked In
• Elevate real‑time social listening and resolution for customer issues
• Facilitate cross‑functional collaboration to address root problems and enhance user experience
• Oversee escalation workflows to ensure effective and empathetic customer interactions
• Manage crisis communications and maintain public trust during incidents

• 6+ years of experience leading social programs, preferably in tech, fintech, or crypto
• Proven track record in managing high‑volume social support environments
• Experience collaborating with communications and brand teams during crises
• Strong understanding of AI and human support workflows
• Ability to present data‑driven insights at the executive level

• Experience in regulated industries or with government scrutiny
• Background in crisis communications or incident response
• Familiarity with social listening and triage tools (e.g., Sprinklr, Salesforce)

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