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Head of Social Media

Job in Myrtle Point, Coos County, Oregon, 97458, USA
Listing for: Bison Trails
Full Time position
Listed on 2025-12-01
Job specializations:
  • IT/Tech
    Digital Marketing
Salary/Wage Range or Industry Benchmark: 185400 USD Yearly USD 185400.00 YEAR
Job Description & How to Apply Below
Position: Head of Social Media Support
Location: Myrtle Point

Why consider this job opportunity

  • Salary up to $185,400
  • Target bonus and equity included in full-time offers
  • Comprehensive benefits package including medical, dental, vision, and 401(k)
  • Opportunity to lead a high-performance team in a fast‑paced, innovative environment
  • Engage in cross‑functional collaboration to tackle complex challenges in the crypto space
  • Work in a mission‑driven organization focused on increasing economic freedom
What to Expect (Job Responsibilities)
  • Build and lead a social support program across various platforms, including Reddit and Linked In
  • Elevate real‑time social listening and resolution for customer issues
  • Facilitate cross‑functional collaboration to address root problems and enhance user experience
  • Oversee escalation workflows to ensure effective and empathetic customer interactions
  • Manage crisis communications and maintain public trust during incidents
What is Required (Qualifications)
  • 6+ years of experience leading social programs, preferably in tech, fintech, or crypto
  • Proven track record in managing high‑volume social support environments
  • Experience collaborating with communications and brand teams during crises
  • Strong understanding of AI and human support workflows
  • Ability to present data‑driven insights at the executive level
How to Stand Out (Preferred Qualifications)
  • Experience in regulated industries or with government scrutiny
  • Background in crisis communications or incident response
  • Familiarity with social listening and triage tools (e.g., Sprinklr, Salesforce)

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