Customer Consultant - Personal Lines

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Company Overview

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

Company Overview

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations.

When you join FOCUS, you immediately become one of our most valued components – and we’re committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates.

Targeted

Start Date:

September 2025

Hourly Rate: $20/hr. ($41,600)

Location:

Remote USA

Equipment:
All necessary equipment will be provided by the company.



Job Summary

Assists Property & Casualty (P&C) Insurance Agents by reviewing property inspection reports to determine insurability following client and company guidelines.

Addresses P&C Underwriting concerns, obtains all required documentation, and takes underwriting action on non-compliant submissions within company guidelines by performing the following duties.



Duties & Responsibilities

• Provides service to internal and external customers via written and verbal communication on policy coverage risk and/or structure approvals or denials that meet client and company standards.
• Reviews P&C applications for insurance coverage, property inspections, and other information to determine if application is acceptable for the available client program(s).
• Evaluates and determines policy cancellation or reinstatement, modification of coverage form or limit within client and company guidelines.
• Evaluates the risk of a risk against the class of business under review.
• Evaluates the loss potential due to catastrophe, severity, and/or frequency.
• Processes transactions and adjusts records as necessary and within company policy and procedure guidelines while utilizing company resources.
• Reports on all unusual conditions affecting client satisfaction.

• At least 2 years of Agency or underwriting experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience.
• Bachelor’s degree from a four-year college or university preferred, or equivalent work experience.

• Medical, Dental, Vision, Life, Pet;
  Flexible Spending Account
• Competitive Salaries
• 401K Match
• Work-Life Balance:
  Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Short and Long-Term Disability
• Employee Support Programs, Including Mental Health
• Tuition Reimbursement
• Matching Charitable Gift Program
• Lucrative Referral Program
• Commuter Benefits
• Flexibility:
  Remote and Hybrid Opportunities Available