Bilingual Member Service Representative IV

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Join our Team as a Bilingual Member Service Representative IV or Member Service Representative IV!

As a member-focused credit union, we’re looking for new team members who have a desire to help others. Whether empowering people to reach their goals in person or behind the scenes, our employees share a commitment to creating meaningful relationships with our members and community. We’re also a fun place to work, and we offer competitive pay, professional development, and great benefits!

To learn more about SELCO, view the full position description, and apply, please visit https://(Use the "Apply for this Job" box below).!

We are currently looking for a full-time non-exempt Bilingual Member Service Representative IV or a Member Service Representative IV to join our team! In this role, you will be responsible for providing an exceptional service experience for SELCO Community Credit Union’s members, team members, and guests.

This position will work onsite at the Old Mill Branch in Bend, Oregon. This position is only eligible for in-office/branch work arrangements. The successful candidate will need to be available to work Monday through Friday between 8 am and 6:30 pm and some Saturdays from 9:45 am to 2:15 pm.

• The full salary range for the Member Service Representative IV position is $21.75 to $30.70 per hour, with new hires generally starting between $24.80 to $26.95 per hour, based on relevant knowledge, skills, education, and experience.
• The full salary range for the Bilingual Member Service Representative IV position is $22.65 to $31.60 per hour, with new hires generally starting between $25.70 to $27.85 per hour, based on relevant knowledge, skills, education, and experience.

Incentives:
This position is eligible for monthly incentives ranging from $5.00 to $75.00, depending on the product or service.

Annual Incentive: In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year’s strategic business goals. This incentive is calculated using the team member’s prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

including (please see the position description for a comprehensive list):

• Provide member service and perform duties with a high level of accuracy, efficiency, and in alignment with service expectations, instructions, policies, and procedures, including:
• a. Build and develop member relationships by asking open-ended questions and identifying member needs.
• b. Routine teller services, e.g., counting and documenting cash, posting transactions, etc.
• c. Complex teller services, e.g., GL entries, vault balancing, etc.
• d. Basic member service, e.g., processing ACH, card, wire, and account change requests.
• e. Complex member services, e.g., account opening, research, and problem resolution.
• f. Answer incoming calls and assist with specific inquiries.
• g. Basic loan services, e.g., loan signing and disbursement.
• h. Complex loan services, e.g., conducting loan interviews, gathering information and documentation, submitting requests to underwriting, communicating with members, coordinating signing, and following up as needed.
• Assist team members and other departments as needed.
• Promptly resolve exceptions identified through quality control audits and initiate steps to reduce future exceptions.
• Demonstrate initiative to help protect the member and SELCO from losses by detecting errors and taking action to prevent fraud.

including (please see the position description for a comprehensive list):

• For the Bilingual Member Service Representative IV, must be fluent in English and Spanish.
• Exceptional customer service skills using the GVAL-HI approach:
  Greet, Value, Ask, Listen, Help, Invite.
• Ability to discover member needs to effectively cross-sell SELCO’s products and services.
• Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, in writing).
• Basic math and cash handling skills.

• High school diploma or equivalent.
• At least one (1) year of customer service or sales experience.
• Must maintain active federal registration with the Nationwide Mortgage Licensing System.