Patient Access Registrar - Rehabilitation Department | Casual

Location: John Day

Position Summary

The Patient Access Registrar (PAR) is responsible for performing a variety of general clerical administrative duties related to patient and Therapists needs. This includes greeting patients, scheduling appointments, and verifying patient demographics, posting daily charges for billing, and obtaining and tracking insurance authorizations. The overall focus is to provide the highest level of customer service while maintaining optimum utilization of appointment times and maximizing therapist productivity.

May also produce reports and complete special projects as directed by the supervisor. Demonstrate ability to learn and maintain appropriate technical skills to effectively support the electronic record system and client records within Web PT.

Multi-tasking, self-motivation, organization skills, and being able to work in a fast-paced environment are required. Embraces, promotes, and practices A.I.D.E.T. skills/Customer Services with consistency. Participates in the department's continuous quality improvement (CQI) practices.

Essential Functions & Responsibilities

• Promotes the mission, vision, and values of the BMHD.
• Prepares required documents and correspondence including statistical reports as requested.
• Prepares billing reports and posts charges for inpatient, swing bed, and outpatient PT.
• Coordinates claims with billing department and assists the billing dept. with resolution of denied claims.
• Assists in cost containment through appropriate ordering of and conserving of supplies and equipment.
• Completes infection control monitoring reports as required monthly.
• Works closely with the billing dept. to complete required monthly Medicare reports and provide medical records for monthly claims submission.
• Operates the multi-line telephone system in a professional manner. Directs calls to appropriate staff, taking accurate messages and responding to inquiries appropriately.
• Greet patients, family, and staff in a respectful and professional way.
• Schedules new and return appointments; explains registration process and manages patient flow.
• Prepares registration packets for new patients.
• Verifies patient demographics and insurance information.
• Verify provider orders are correct for patient's request of service.
• Obtain and enter patient information into the computer system accurately, including demographics, insurance, referrals, and medical records.
• Use web tools to collect insurance information and eligibility for every patient.
• Verify prior authorization when necessary.
• Request and track insurance authorizations throughout a course of care.
• Keeps up to date on ICD-10 & CPT coding revisions as needed for the PA process.
• Organize and file documents and correspondence accurately, on a timely basis.
• Organizes and maintains client records within Web PT.
• Transfers medical records at the end of course of care for archiving.
• Manages and organizes department space for therapists.
• Opens/Closes clinic:
  Put away equipment, disinfect exercise equipment, lock/unlock doors, shut & lock window, restock linens in treatment rooms.
• Complies with all applicable company policies and procedures.
• Communicates appropriately and clearly to the Rehab Services Manager, administrative staff and co-workers.
• Demonstrates the ability to be flexible and organized in stressful situations.
• Maintains a professional working relationship with insurance companies as well as referring physicians and their staff.
• Manages and operates equipment safely and correctly.
• Supports and maintains a culture of safety, quality, and professionalism.
• Maintain confidentiality - in accordance with hospital and HIPAA regulations.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications, attending webinars, establishing professional networks, participates in professional organizations.

Education, Experience & Certification/Licensure

Required:

• High School Diploma or GED equivalent - required
• Basic computer and typing knowledge and navigation skills - required

Preferred:

• Medical Terminology courses or background
• Experience with release of information
• Experience with Electronic Medical Records (EMR) transcription
• Experie…