Service Support Specialist

We are seeking a Service Support Specialist to join our service department and play a key role in delivering a smooth, professional, and customer-focused service experience. This position blends front-line customer interaction, service coordination, and operational support to ensure vehicles and customers move efficiently through the service process. The ideal candidate is organized, communicative, and comfortable working in a fast-paced dealership environment while supporting both customers and internal service teams.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

• Competitive Pay based on experience
• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security

• Serve as a primary point of contact for service customers by welcoming them, gathering vehicle and concern details, and assisting with appointment scheduling
• Accurately document customer concerns, vehicle symptoms, and service requests
• Coordinate service appointments, follow-ups, and customer updates
• Support daily service department flow by monitoring vehicle status and communicating progress to customers
• Assist with transportation needs such as arranging loaner vehicles or customer shuttles when necessary
• Maintain service lanes, parking areas, and wash bays as needed
• Maintain vehicle readiness by installing protective coverings and assisting with light cleaning or fueling tasks
• Handle inbound service-related calls and follow-ups to confirm appointments and support service retention efforts
• Work closely with service advisors, technicians, and management to support departmental goals
• Ensure all documentation and processes comply with dealership policies and safety standards
• Provide support on special projects or additional duties as assigned

• High school diploma or equivalent
• Previous experience in a service advisor, service porter, BDC, or customer service role preferred
• Strong customer service and interpersonal communication skills
• Ability to multitask, stay organized, and prioritize in a high-volume environment
• Comfort using computer systems, scheduling tools, and dealership software
• Valid driver’s license with the ability to safely operate vehicles
• Positive attitude, professional appearance, and team-oriented mindset
• Ability to work on your feet for extended periods and lift up to 50 pounds

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.