Partner and Channel Operations Senior Manager

Join the Revenue Operations & Enablement Team as our Partner & Channel Operations Senior Manager! In this role, you will drive operational excellence, forecasting discipline, and cross-functional alignment across our Partnerships organization. As the right hand to Partnerships, Sales and Revenue Operations leadership on all things partners, you will ensure scalable systems, streamlined processes, and actionable insights that accelerate partner-sourced and partner-influenced revenue.

• Own partner forecasting with PAMs and leaders, including process cadence, standardization, and accuracy tracking
• Stand up and manage a Partner Relationship Management (PRM) system integrated with CRM, ensuring alignment with MOPS and SOPS
• Deliver monthly reporting to referral partners (customized to their requirements) and consolidate internal reporting for leadership
• Partner with Revenue Enablement to ensure all AEs follow ROEs and processes for referral partners
• Collaborate with the Partner Success team to ensure alignment for partner customers and indirect customers
• Work closely with Finance on partner-related revenue recognition, bookings and commissions reporting, and indirect customer bookings
• Partner with the Business Intelligence team to increase reporting efficiency and ensure alignment across key reporting systems
• Drive cross-functional collaboration with MOPS, SOPS, Finance, and Enablement to ensure data accuracy and process adoption
• Build and maintain dashboards and reporting frameworks to track performance by partner, partner type, and PAM
• Provide strategic insights and decision support to Partnerships, Sales, and Revenue Operations leadership on partner performance, investments, and enablement priorities
• Champion operational best practices across partner teams, including pipeline hygiene, forecasting discipline, and process compliance
• Champion adoption of AI tools and practices to enhance efficiency, reporting, and forecasting within Partner Operations
• Other duties as assigned

• 8+ years of experience in Partner Operations, Channel Operations, Revenue Operations, or Sales Operations within SaaS or technology companies
• Strong background in partner/channel ecosystems, referral models, and co-selling motions
• Expertise in forecasting, pipeline management, and revenue reporting
• Technology expertise in Salesforce CRM and Salesforce reporting, PRM tools (ideally Salesforce PRM), Crossbeam (or equivalent partner ecosystem platforms)
• Advanced proficiency in Excel, including modeling, pivot tables, and data analysis
• Proficiency with productivity tools such as Excel, Word, PowerPoint or Google Docs, Google Sheets, and Slides
• Familiarity with AI tools such as Glean, Copilot, OpenAI, or similar, with the ability to leverage them for efficiency and insights
• Proven ability to collaborate effectively with Sales, Marketing, Finance, Enablement, and Business Intelligence teams
• Strong analytical and problem-solving skills, with experience driving process improvements
• Excellent communication and influencing skills, with executive presence
• Strategic mindset with the ability to execute tactically

• This position has a salary range of $116,000 - $174,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant
  365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives