Customer Service Parts Professional

Founded in 1945 as Elliott Auto Supply Co., Inc., Factory Motor Parts Co. (FMP) has grown from a small, single location in Minneapolis to over 160 locations in over 23 states. FMP is a multi-generational, family-owned company that prides itself on providing premium original equipment and name brand automotive parts, serving as a total resource for professional service centers, dealerships, fleets and wholesale customers.

Do you have a passion for Customers and Cars? Factory Motor Parts is looking for an experienced and customer focused Auto Parts Professional to join our Customer Service Team.

HOURS: 2:00pm-10:00pm

This position will talk with the customer to identify their needs, have excellent selling skills, and strengthen the overall relationship between Factory Motor Parts and the Customer.

• Take customer orders over the phone
• Look up auto parts in our FMP parts catalog system
• Process customer orders with high degree of accuracy
• Troubleshoot and make recommendations to meet customer needs
• Maintain strong product knowledge of auto parts, warranties, promotions, and sales programs
• Perform other duties as assigned.

• 3 Years experience with Automotive Parts
• 1-2 years previous sales and customer service experience
• Ability to look up parts in parts cataloging systems
• Excellent verbal and written communication skills
• Strong background in mechanics & ASE certification is a plus

Drug screen and background check administered as a condition of employment.

We are an EEOC/AA Employer.

An industry leader, FMP offers well-balanced compensation and benefits programs, which may include medical, dental, vision, life, 401K, profit sharing, paid holidays/vacation/sick time, STD/LTD, + much more. Salary is based on experience and job performance.