Department of Human Services

Eligibility Worker/Human Services Specialist 3 / Bilingual Spanish (Oregon City) Department of Human Services

Job Category:
Social Services

Initial Posting Date: 07/25/2023 Final date to receive applications: 08/08/2023

Agency:
Department of Human Services
Salary Range: $3,265 - $4,913
Position Type:
Employee

Position Title:

Eligibility Worker/Human Services Specialist 3 / Bilingual Spanish (Oregon City)

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities.

We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities? Then, we want to hear from you!

Aging and People with Disabilities (APD), part of the Oregon Department of Human Services, is seeking a dedicated and compassionate individual for Eligibility Worker/Human Services Specialist 3 in the Oregon City office. This position is bilingual and requires duties to be done in both English and Spanish. A job offer will be contingent upon taking a test(s) evaluating your proficiency in the bilingual requirements of the position.

Please indicate your language skills on your application.
Bilingual differential pay is provided to positions that require the use of a language other than English to fulfill their job duties within the position. Bilingual differential pay is 5% of the employee's base pay.

ABOUT THE PROGRAM:  to learn more about Aging and People with Disabilities.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• Work-Life Balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and more.
• Join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence.
• Employee Resource Groups (ERGs) support each other and the ODHS mission and vision.

Eligibility Workers determine financial eligibility for Oregon Department of Human Services (ODHS) programs, including but not limited to Medicaid/Medical Assistance Programs, Supplemental Assistance Program (SNAP), Employment Related Day Care (ERDC), and Long Term Care Services (LTCS). This position processes new and re-certifying applications by reviewing the applicant’s financial and non-financial situations. Determining eligibility in a timely manner by following complex rules and policies includes gathering appropriate documentation for the electronic case file and referring applicants with additional needs to appropriate agencies.

Working Conditions:

Working schedule is 8:00 am – 5:00 pm, Monday–Friday. Contact with the public, including potential de‑escalation of customers experiencing emotional and financial stress. Work is conducted in offices and other program sites. Must have a valid driver’s license.

• 2 (two) years of experience determining eligibility for an agency program by interviewing to assess client needs, and interpreting and applying the policies, rules, and guidelines applicable to the client’s situation.
• Any college courses may be substituted for the two years of general experience on a year‑for‑year basis (45 quarter hours is equivalent to one year of experience).

• Calm, clear, professional communication skills to ensure quality service daily by telephone, in writing or in person for internal and external customers.
• Strong ability to communicate with diverse groups and individuals, responding to questions to…