Outreach & Engagement Assistants

Outreach & Engagement Assistants

Job : 108094

Location: H3S-Community Development

Full/Part Time: Full Time

Regular/Temporary: Limited Term

Are you passionate about supporting individuals experiencing housing instability? Clackamas County Health, Housing & Human Services (H3S) seeks two Outreach and Engagement Assistants to help people access Medicaid-funded eviction and homelessness prevention programs through Measure 1115. At H3S, you will help individuals facing housing instability navigate services in a diverse, collaborative environment. This role offers hands-on experience with trauma-informed care, eligibility assessment, and direct support to the community.

• Conduct phone and in-person assessments to evaluate eligibility for Medicaid-funded eviction and homelessness prevention programs.
• Engage with individuals in crisis to ensure they feel heard and supported during the assessment.
• Collect and accurately document client information in a secure database.
• Collaborate with program coordinators and caseworkers for eligibility verification.
• Provide clients with clear guidance on available support resources and services.
• Maintain compliance with program guidelines, regulations, and reporting requirements; ensure accurate and timely submission of documentation and reports.
• Participate in ongoing training to enhance knowledge of trauma-informed care practices, DEI principles, and program eligibility criteria.

• A minimum of two (2) years of related experience working with vulnerable populations, particularly individuals experiencing homelessness or housing instability.
• Demonstrated commitment to diversity, equity, and inclusion, with an understanding of systemic inequities and their impact on marginalized communities.
• Proficiency in data collection and documentation, with experience using database systems or case management software.
• Proficiency in Microsoft Office Suite (including Outlook, Teams, etc.).
• Knowledge of trauma-informed care principles and ability to apply them effectively in client interactions.
• Ability to work independently and collaboratively in a fast-paced, high-pressure environment, prioritizing tasks and managing time effectively.
• Strong communication and interpersonal skills to establish rapport with clients from diverse backgrounds.
• Sensitivity to confidentiality and privacy concerns, with a commitment to ethical standards and maintaining client confidentiality.

• Experience in Medicaid eligibility, social services assessment, or service screening roles.
• Familiarity with eviction prevention and/or homelessness prevention programs.
• Proficiency in a second language, particularly Spanish.
• Training or certification in trauma-informed care practices.
• Knowledge of state and federal regulations related to Medicaid and housing assistance programs.

• Must pass post-offer, pre-employment drug test.
• Must pass a criminal history check, possibly including a fingerprint check.
• Must pass a post-offer physical assessment; accommodations reviewed per state and federal law.
• Driving is required for county business; valid driver's license and acceptable driving record required.

• Duties may include assessments, engaging with clients, and explaining eligibility; conduct eligibility assessments for Medicaid eviction and homelessness prevention programs.
• Engage clients with a trauma-informed approach, showing empathy and respect.
• Apply a Diversity, Equity, and Inclusion (DEI) lens in interactions and decision-making to ensure equitable access to services.
• Document client information in the designated database in accordance with confidentiality protocols.
• Collaborate with program staff to review findings and determine eligibility for enrollment.
• Provide information and resources on services and community resources.
• Participate in ongoing training to enhance trauma-informed care, DEI, and eligibility criteria knowledge.
• Maintain compliance with program guidelines, regulations, and reporting requirements.

This position is included in the county's alternate workweek program, working 40 hours during a standard workweek of Monday through Thursday (Fridays off). Specific hours will be discussed with the selected candidate. The position is eligible for hybrid on-site/telework subject to department policy and business needs. Telework locations must be in Oregon or Washington;
Washington residents must perform 50% on-site.

Annual Pay Range: $55,865.83 - $70,451.55

Hourly Pay Range: $26.858571 - $33.870939

Clackamas County offers a comprehensive benefits package, including paid time off, health plans, retirement options, and other employee benefits. Benefits become effective the first of the month following the hire date. This is a full-time County position represented by the Employees' Association.

For more details, see official county benefits pages and related…