ACH and Faster Payments Manager; Oregon

Position: ACH and Faster Payments Manager (Oregon City)
# ACH and Faster Payments Manager (Oregon City)
Oregon City - Oregon City, OR 97045## Description
** Join our Team
** At Rivermark, we’re more than a financial institution we’re a community of passionate people committed to
* transforming lives and communities together*. We’re a proudly progressive credit union that values diversity, equity, and inclusion, and we celebrate the differences that make each of us unique. At Rivermark, we foster an environment where every employee can show up as their authentic self and feel a genuine sense of belonging. We’re deeply dedicated to serving historically marginalized and underserved communities, empowering our members to achieve their dreams through innovation, compassion, and personalized financial solutions.

We believe that when our employees thrive, our members and communities thrive too. That’s why we’ve built a culture rooted in collaboration, growth, and inclusion, where your ideas are valued, your voice matters, and your work truly makes a difference. If you’re looking for a career with purpose and want to join a team that’s shaping a brighter, more inclusive financial future for everyone, we’d love to have you join us.
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* Position Overview:

** Provides leadership to foster a high-performing, collaborative work environment, developing a motivated team and promoting inter-departmental cooperation. Oversees the daily processing of ACH, Zelle and other “faster payment” transactions, ensuring accuracy and timeliness. Responsible for developing and maintaining policies, procedures, and quick guides, ensuring documentation stays current with evolving trends and process improvements. Maintains expert knowledge of federal and state regulations related to various ACH, “faster payment”, and other electronic payment channels, ensuring the team receives the necessary training for compliance and development.

Collaborates with leadership on hiring, promotions and disciplinary actions for team members. Partners with management and internal and external auditors for ongoing reviews on ACH and faster payment channels.
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* Primary Responsibilities:

*** Provides leadership to create a high-performing, creative, and collaborative work environment.
* Develops a team of motivated, results-oriented individuals promoting cooperation among employees and other departments. Holds regular coaching and development discussions, and maintains awareness of each employee’s strengths, developmental needs, and career goals.
* Oversees the daily processing and settlement of ACH, Zelle, Fed Now and other faster payment transactions. Monitors and supports team to ensure member and employee requests submitted through various service request channels meet the defined service level agreement. Uses data and reporting to track performance.
* Develops and maintains comprehensive written procedures and quick guides for each area of responsibility, ensuring documentation reflects evolving trends and process enhancements.
* Coordinates and directs the daily operations of the functional area. Aligns work processes, job assignments, training and scheduling to support exceptional and frictionless member service.
* Performs quality assurance on team’s work to monitor adherence to procedures, and service delivery to members and staff. Monitors processes and feedback for trends that could be indicative of a larger systemic issue, fraud or training needs. Communicates issues identified with appropriate management.
* Partners with internal and external auditors to conduct ongoing reviews of ACH, FedNOW and other faster payment channels, ensuring regulatory compliance, risk mitigation and operational effectiveness. Leads the annual ACH Risk Assessment process, identifying control gaps and recommending enhancements to strengthen payment operations.
* Inspires a culture of continuous learning and seeks opportunities to streamline work processes, systems and procedures. Recommends, advocates and participates on projects and process improvements to enhance department efficiency and overall credit union performance.
* Maintains expert knowledge of federal and state regulations, Nacha rules, risks and fraud trends related…