Bellperson - Portland

Overview

The Hilton Portland Downtown is an iconic property located in the heart of downtown Portland where our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program, the property offers free meals during shifts. We know that you’ll love being a part of the Hilton team that was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list.

If you are a friendly and outgoing individual, then the Bellperson role may be just for you!

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Drive property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
• Assist in the maintenance, appearance and functionality of equipment
• Nights, weekends and holidays required
• Flexible to assist with Valet

What are we looking for?

• Previous experience working in a customer service role.
• Prior experience in a guest services role within hospitality, healthcare, military, travel, and/or educational settings.
• The ability to work a flexible schedule, including AM/PM and Overnight shifts, including weekends, and holidays.
• A valid Driver’s License.
• Most importantly, a genuine service-oriented mindset and passion for delivering an exceptional guest experience.

Now we look for the demonstration of Hilton Values:

• Hospitality - We re passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We re leaders in our industry and in our communities.
• Teamwork - We re team players in everything we do.
• Ownership - We re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!