Program Manager II; Clackamas - Pearl House

Position: Program Manager II (Clackamas - Pearl House)
* Manage the day-to-day operations of assigned clinical program – including client care, quality improvement and service delivery.
* In collaboration with leadership, set annual goals and objectives aligned with integrated treatment and the mission.
* With support from Quality Management and Cascadia’s compliance department, investigate and resolve client complaints
* Assist with the development of an operating budget to support the programs goals and objectives.
* Monitor expenditures monthly and control costs; ensure expenditures stay within budget.
* Attend both internal and external meetings to collaborate, problem-solve, advocate for programs, and maintain positive working relationships with employees and stakeholders.
* Oversee and leverage clinical data to monitor performance and assist in decision making.
* Serve as a liaison between departments, facilitating collaboration among interdisciplinary teams, and communicating with stakeholders.
* Assess progress toward achieving goals and objectives and revise plans, systems, policies, and procedures to assure success.
* Provide input into the development of policies, procedures, and systems in support of program goals.
* Perform other duties as assigned.
* Comply with laws, regulations, policies, and procedures under which the program and company operates.
* Comply with and manage relevant Contracts, Memorandum of Understanding (MOU), and Grants.
* Assist in crisis situations as appropriate; follow protocols and procedures in coordination with the treatment team.
* Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics.
* Maintain accurate and up-to-date documentation that ensures compliance with all agency policies and procedures and local, state, and federal regulations, and billing requirements.
* Adhere to mandatory abuse reporting laws and HIPAA requirements.
* Understand safety regulations and evacuation procedures; participate in regular safety drills in compliance with program policies and procedures.
* Complete assigned employee training in compliance with program and company requirements.
* Provide guidance, support, and training to other staff in alignment with company mission and values.
* Participate in all scheduled staff meetings, supervision sessions, and other departmental and company meetings.
* Provide regular supervision, coaching, and annual training oversight for direct reports.
* In collaboration with program leadership, determine staffing requirements, recruit, hire, and train staff in a manner that encourages and maintains Cascadia’s Values.
* Establish work plans and priorities for staff members, assess the progress of staff members.
* Promote and complete annual employee training requirements on a timely basis.
* Demonstrate commitment to continuing professional development.
* Participate in an Administrator On-Call rotation as scheduled.
* Take the initiative in thought leadership, innovation, and creativity.
* In collaboration with leadership team develop, review and revise clinical guidelines and operational workflows; as well as set annual goals and objectives aligned with Cascadia’s mission.
* Create, model, and maintain a work culture that supports Cascadia’s Values.
* Attend and participate in all meetings as assigned, including but not limited to staff and team meetings, consultations with staff, individual and group supervision.
* Develop and maintain strong relationships with internal and external customers to promote quality and efficiency in Cascadia operations.
* Perform other duties as assigned.

Required:

Bachelor’s degree in a behavioral science field from an accredited college or university
** or
* * three years of full-time professional experience providing direct service to individuals in a social service setting. Demonstrate the competencies to become credentialed as a Qualified Mental Health Associate (QMHA), as outlined in the Oregon Administrative Rulings (OARs). Certification must be kept current and in compliance with OARs through MHACBO.
* Understand the unique clinical needs of individuals served.
* Understand the recovery model, motivational interviewing, illness…