Customer Service Representative

Customer Service & Logistics Specialist

Company:
Confidential
Pay: $22–$25 per hour (DOE)
Location:
East Portland Metro Area

Are you eager to learn, grow, and build a long‑term career with an organization experiencing significant growth? Our client stands out in their industry for delivering top‑quality customer service, and they are looking for someone who shares that same commitment to excellence.

We are seeking a highly organized, customer‑focused professional to support Domestic and International B2B customers. This role is ideal for someone who enjoys problem‑solving, and is motivated by helping customers succeed.

In this role, you will support customers by providing timely communication, managing logistics, and ensuring accurate documentation for domestic and international shipments. You will collaborate with cross‑functional teams, navigate country‑specific requirements, and help resolve customer challenges—all while maintaining a high level of integrity and professionalism.

• Provide timely and professional communication regarding order status, availability, pricing, shipping details, credit issues, returns, and general customer needs
• Route domestic and international shipments using the most reliable and cost‑effective methods
• Plan international shipment routes while considering freight forwarder and country-specific requirements
• Enter accurate shipment handling instructions
• Assist customers with documentation and regulatory compliance
• Pre‑advise destinations for shipments requiring special attention (import permits, formal entry, etc.)
• Resolve customer challenges, including delays, missing shipments, or price adjustments, with urgency
• Support the creation and review of proposals, contracts, sales orders, and purchase orders
• Determine product classifications and export license requirements

• Proven customer service experience
• Strong written and verbal communication skills
• Professional phone and email etiquette
• Creative problem‑solving and conflict‑resolution abilities
• Ability to work effectively with cross‑functional teams

• Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word
• Strong typing and data entry skills
• ERP experience, ideally with Navision

• 2–3 years of customer service experience
• High School Diploma or GED required
• Associate’s or Bachelor’s Degree a +

• Pay: $22–$25 per hour
• Medical and dental insurance
• Life and disability insurance
• Paid vacation and sick leave
• 401(k) with company match
• Opportunity to grow with a company that values internal development