Assistant General Manager

Join to apply for the Assistant General Manager role at Krystal Restaurants LLC

We’re looking for a dedicated and ambitious leader who can deliver WOW service to our guests and drive operational excellence.

• Creates a great energy in the restaurant and sets the team up for success.
• Empowers the team through a "Yes I Can" mindset.
• Communicates effectively and engages the team in regular huddles.
• Coaches and motivates Shift Leaders and crew members.
• Recruits and develops top‑grade talent.
• Demonstrates commitment to goals and inspires others to deliver excellent performance.
• Recognizes the team with U‑Rock and Fresh, Friendly and Fast recognition tools.
• Serves those they lead through behaviors, actions and decisions.

• Serves as a role model to create memorable guest experiences.
• Coaches WOW service and creates a welcoming work environment.
• Acts to solve and celebrates guest feedback.
• Regularly observes the team and operations from the guest perspective and coaches accordingly.

• Supports the Restaurant General Manager’s efforts in the community with local marketing and events.
• Supports company‑wide promotions, product launches and product samplings.
• Helps the team execute local promotions.

• Responsible for executing Krystal 9 operating systems.
• Assists in developing sales forecast and schedules to ensure Quality, Service and Cleanliness are met.
• Monitors business: previous day numbers, schedules, cash shortage concerns, and HACCP logs.
• Reviews inventory efficiencies to create product (truck) orders.
• Reviews inventory and evaluates food costs.
• Controls food and equipment inventory, conducts daily and weekly inventory counts, and keeps records.
• Implements and follows up on operations and financial action plans.
• Analyzes sales and labor results throughout and after each shift.
• Maintains brand operating standards for product procedures, cleanliness standards, and service expectations.

• Ensures compliance with health, safety, cleanliness, security and fire policies, standards and regulations.
• Helps identify problems and conducts high‑level troubleshooting for restaurant equipment.

• Excellent people leadership and guest service skills.
• Ability to work in a fast‑paced environment.
• Effective communication with guests, team members and above restaurant leaders.
• Ability to resolve issues in compliance with Krystal standards.
• Availability to work all shifts, weekends and holidays.

• High school diploma or equivalent.
• Minimum of 1‑2 years of management experience.

• Ability to lift up to 50 pounds frequently to move objects.
• Ability to carry products/boxes and miscellaneous items weighing no more than 50 pounds.
• Consistently handles product preparation.
• Ability to kneel and follow proper lifting procedures.
• Consistently lifts for product preparation, stocking and inventory.