Shift Lead

Join to apply for the Shift Lead role at Krystal Restaurants LLC

The Shift Leader supports the store management team’s daily operations of a Krystal restaurant in support of the Brand Vision, Mission and Promise while role modeling Krystal’s Core Values. The Shift Leader works with the management team in ensuring compliance with company standards in all areas of operations to include product preparation and delivery, customer service, facilities maintenance, and financial accountability.

This role accomplishes these objectives by assisting the management team in actively selecting, training and coaching A+ talent to achieve key results in People, Customer, Sales and Profit.

• Demonstrate the Krystal Core Values while assisting management in building high performing employees when training, retaining and recognizing A+ talent using Krystal’s tools and processes.
• Partner with the management team to execute the Performance Management process consistently to ensure employees are set up for success and held accountable.

• Drive customer-focused culture by serving as a role model in resolving customer issues and training employees to meet or exceed customer service standards.
• Coach, drive excellence, recognize and hold their shift accountable around core operational procedures through the use of the OSM and Company systems.
• Ensure that food safety standards are met through direct observation while running shifts.

• Partner with management to ensure that restaurant-level plans and marketing initiatives are in place and being implemented.

• Execute cash/security, inventory, labor and food control procedures during shifts and take appropriate actions to identify and close gaps.
• The above responsibilities describe the general nature and level of work performed by people assigned to the job and are not intended to be an exhaustive list.

• Must be at least 21 years of age.
• Serv Safe certification required.
• High School Diploma or GED preferred with one (1) or more years of restaurant experience.
• Proficient level knowledge of Microsoft Office applications.
• Must be able to work a flexible schedule including days, nights, overnights, and weekends.
• May be required to travel to other locations (e.g., other stores, bank, meetings) as business dictates.

• Customer Focused – recognizes guests as the primary focus and acts accordingly; sets a high standard for exceeding guest expectations and motivates the team by role modeling effective service behaviors.
• Initiative – takes action without being asked or required to; achieves goals beyond job requirements; is proactive and takes prompt action to accomplish tasks.
• Action Oriented – consistently maintains high levels of activity or productivity; works with vigor, effectiveness and determination over a sustained period.
• Team Player – encourages cooperation to accomplish team goals; promotes a respectful and inclusive work environment.

• Must be able to lift up to 70 pounds of force frequently.
• Ability to carry products/boxes and miscellaneous items weighing no more than 70 pounds.
• Consistently handles product preparation.
• Ability to kneel and follow proper lifting procedures.
• Consistently lifts for product preparation, stocking and inventory.

Entry level

Full-time

Management and Manufacturing

Restaurants

Cordova, SC $63,000.00 – $80,000.00