Senior Customer Success Manager - Italian

Employer Industry: Security Software Solutions

• Opportunity for career advancement and growth within the organization
• Work with a collaborative team of professionals passionate about technology
• Engage in transformational Customer Success projects and B2B software initiatives
• Supportive work environment prioritizing health and wellness
• Chance to make a significant impact on customer satisfaction and retention
• Competitive compensation and rewarding programs for employee performance

• Proactively manage named accounts to ensure customer engagement and satisfaction throughout their lifecycle
• Develop and nurture relationships with customer stakeholders, tailoring messaging to their interests
• Gather customer feedback and collaborate with product and engineering teams to enhance service delivery
• Monitor customer health scores and assist in improving their metrics
• Facilitate Quarterly Business Reviews (QBRs) to demonstrate value delivered and identify growth opportunities

• 6+ years of experience in customer success, technical account management, or similar roles
• Proficiency in German language is required
• Experience in customer management within security and/or identity solutions
• Ability to manage executive relationships and discussions effectively
• Strong organizational skills to establish milestones and keep success plans on track

• Experience in transformational Customer Success projects, particularly in SaaS environments
• Familiarity with customer success tools and CRM systems, such as Gainsight and Salesforce
• Consistent desire to improve processes and drive efficiency
• Proven success as a trusted advisor to senior executives in large organizations

#Security Software #Customer Success #B2BSoftware #Career Growth #Customer Satisfaction

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.