Spravato Patient Care Technician

Overview

Are you doing what you love? Pacific Neuropsychiatric Specialists is a leading mental health medical group that provides treatments for various mental health issues, including ADD/ADHD, depression, adolescent psychiatry, adult psychiatry, medication management, anxiety, psychotherapy, schizophrenia, bipolar disorder, and dementia. Employees of Pacific Neuropsychiatric Specialists (“PNS”) are important members of a team effort. We hope that employees find their position with PNS rewarding, challenging, and productive.

Our employees have been the fuel of our successful growth and are the foundation of our future. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth. We are seeking a motivated and like-minded Spravato Patient Care Technician with clear goals of advancing our culture in the fast-paced and exciting field of mental health!

The Spravato Patient Care Technician is responsible for administrative oversight and supervision of patient care during Spravato administration/treatment. Spravato is a prescription nasal spray medicine taken along with an antidepressant to treat adult patients with treatment-resistant depression and major depressive disorders.

• Managing physician and procedure schedules related to Spravato treatments
• Obtaining prior authorizations for new patients
• Maintaining authorizations for active patients
• Assisting with patient care and medication ordering from various pharmacies to each center
• Maintaining compliance with REMS, DEA, Med log audits, etc.
• Auditing Spravato Charts as needed
• Assisting with Spravato consults as needed
• Providing a safe and therapeutic environment for daily treatment sessions
• Providing education and information to patients regarding Spravato treatment
• Conducting regular vitals checks on patients during Spravato treatment
• Office administrative tasks such as answering phones, maintaining office organization, cleanliness of Spravato treatment room, reporting necessary information to the Office Manager, documenting treatment notes in EHR, and handling all medical information in compliance with HIPAA
• Taking basic patient vitals including height, weight, blood pressure, and pulse oximeter measurements
• All other duties as assigned

• Experience working in a healthcare setting/medical office environment preferred
• Proficient with Microsoft Word and Excel, strong computer and data entry skills required
• Excellent written, verbal, and follow-up skills required
• Excellent communication skills and ability to work well with a team
• Ability to interact with potential patients, clinic staff, physicians, and departments in a professional manner
• Ability to multi-task with a high degree of attention to detail and bring tasks to completion
• Must maintain a professional appearance and demeanor and interface well with patients in a mental health setting
• Must respect and adhere to office guidelines and use good judgment regarding patient confidentiality
• Punctual, reliable, and flexible
• Direct patient care experience and working with patients who are suffering from anxiety and depression is preferred

• High School Diploma required. A bachelor’s degree is preferred
• Experience in healthcare is strongly preferred
• Certified Medical Assistant; preferred but not required

• PNS offers a competitive compensation package including medical, dental, vision, and paid time off
• Hourly rate based on skill, experience, and tenure of your profession