Surgical Health Center Administrator

Overview

Surgical Health Center Administrator (Project Management)

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Surgical Health Center Administrator in Orange, CA. The Health Center Surgical Administrator, in partnership with and in support of the Manager of Specialty & Surgical Services, assumes overall responsibility for the center's operations in the absence of either role. Responsible for managing a multi-service program health center providing the full range of reproductive health care services, including abortions, specialty, and vasectomy services.

Ensure the health center fully complies with local, state, and federal requirements.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability.
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!

• Assists in managing the continuous improvement of all services and operations. Develops recommendations and implements systems, processes, and methods to evaluate and improve patient care.
• Maintains current knowledge of and keeps the center compliant with all regulatory and professional standards of care, including CMS, PPFA, OSHA, CLIA, and Board of Nursing standards.
• Collaborates with the Clinical Site Supervisor and the Manager of Specialty & Surgical Services regarding licensed staff one-on-ones and performance management.
• Monitors and supervises daily health center flow and implements changes as needed for improvements with the Manager of Surgical & Specialty Services.
• Works with Operations and the Health Center Management team to ensure appropriate management coverage, including all surgical days.
• Ensures the delivery of premier customer service while facilitating resolutions for patient care issues. Implements customer service standards and provides immediate and actionable feedback to staff when patients' needs are not met. Addresses patient grievances and provides a root cause analysis as appropriate.
• Recognizes problems, gathers information, analyzes complex issues, seeks input, addresses root causes, makes timely decisions, and communicates decisions to others.
• Assists the Manager of Surgical & Specialty Services in reviewing annual financial plans, resources, and budgets, and is accountable for the financial aspect of the center's daily operations.
• Determines appropriate staffing ratios, facilitates interviews and hires, trains, and maintains staff competency. Directs work, conducts performance reviews, recognition, and performance management of employees.
• Oversees Administrative Medical Assistants, including scheduling, observations, one-on-ones, and performance reviews. Coaches, develops, educates, and holds direct reports accountable.
• Monitors, develops, and implements Health Centers' policies and procedures to support organizational goals and initiatives.
• Participates as an active member of the clinical/patient services management team and shares successful strategies, processes, and ideas.
• Maintains quality standards for the appearance and functionality of the centers and communicates health center needs accordingly.
• Schedules, orients, and supervises personnel in areas of personnel policies and procedures, medical procedures, record keeping, including Independent Contractors, Residents, and students; manages inventory, risk management, quality assurance, CLIA guidelines, emergency procedures, and ongoing training/updates as required.
• Creates and maintains a professional environment that promotes teamwork and collaboration; works with the Patient Services Administration team to standardize processes that improve flow and patient experience.
• Available to travel to other health centers for coverage as needed, including San Bernardino County.
• Directs, trains, and deploys staff in the following areas:
  • Abortion referral and counseling
  • The provision of abortion services
  • All other services provided in the center

• Other duties as assigned.

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

• Welcoming: Anticipates customer requirements and prioritizes customer satisfaction and service; maintains a pleasant, professional approach and fosters teamwork.
• Equitable: Creates equitable access and opportunity for all through education and inclusive behavior; values diversity and invites diverse perspectives.
• Confidential: Respects patient, employee, and…