Customer Service Event Representative

Charity Customer Service Event Representative

About Us:

• At Oneiro, we assist non-profits who are committed to making a difference in the lives of those in need.
• Our non-profit clients rely on the generosity of our donors and supporters to fund our vital programs, and who strive to create meaningful relationships with everyone who engages with us.
• We’re looking for a compassionate Customer Service Representative to join our team and provide exceptional support to our donors, event coordinators and community partners.

• As a Customer Service Representative, you will play a key role in maintaining positive and lasting relationships with our contributors.
• You will be responsible for educating our contributors on the ways their donations are making a meaningful impact, assisting with donation processing, and ensuring our donors feel valued and appreciated.
• Your role is essential in helping us continue our mission of service and compassion.

• Provide outstanding customer service by assisting with inquiries and offering support in person.
• Assist donors with donation processing, including providing receipts; address donor concerns or issues with empathy and professionalism, ensuring an excellent experience.
• Maintain accurate donor records and ensure timely acknowledgment of donations.
• Collaborate with the fundraising team to keep donors engaged and informed about our programs and initiatives.
• Support the creation of personalized thank‑you messages and other donor communications.

• Previous experience in customer service, particularly in the nonprofit or charity sector, is preferred.
• Strong communication skills with the ability to engage positively with diverse audiences.
• Compassionate, patient, and empathetic, with a genuine passion for our cause.
• Ability to maintain a high level of professionalism while handling sensitive information.
• Strong organizational skills and attention to detail.

• Competitive weekly base pay. Weekly range from ($800-$1,100).
• Comprehensive training and ongoing support.
• Opportunity to work with a passionate and mission‑driven team.
• The chance to make a tangible impact in the community.

We are an equal opportunity employer and encourage all to apply.