Planned Parenthood of Orange and San Bernardino Counties

Job Category: Customer Service

Overview: PPOSBC has a full-time opportunity for a Call Center Representative - Bilingual Spanish in Orange, CA
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Schedule:

Mon-Fri (8:30am-5:00pm) & every other Sat or Sun (7:30am-4:00pm).
The position involves providing excellent customer service by answering calls, scheduling appointments, and assisting patients. We offer a comprehensive benefits package including medical, dental, vision, life insurance, long-term disability, generous vacation, sick leave, holidays, and 401(k) matching. Benefits start after one month of employment. For details, visit our careers site.

Qualifications:

• High school diploma or equivalent.
• Preferred experience in online appointment scheduling and medical insurance authorization.
• At least 1 year of customer service experience, preferably in healthcare.
• Bilingual Spanish skills preferred; testing may be required.

Standard Requirements:

• Strong commitment to quality healthcare and customer service.
• Ability to work in a fast-paced environment with changing priorities.
• Proficient in Microsoft Word, Excel, Outlook; experience with electronic medical records is a plus.

All employees must be fully vaccinated against COVID-19 and have received a booster unless an exemption is approved.

PPOSBC is an equal opportunity employer committed to diversity and inclusion.

• Be courteous and professional as the first contact for patients.
• Answer calls efficiently and accurately.
• Know PPOSBC services and answer related questions.
• Schedule appointments per guidelines using the computer system.
• Provide resources and information on payment options and insurance verification.
• Follow confidentiality laws and safety procedures.

Salary Range: USD $37,800 - $47,700 per year.