Donation Center Attendant- Westover

Donation Center Attendant (FT Westover)

Location: 3555 US 17 N Orange Park, FL 32003

Pay: Base pay $14.00/hr – $14.00/hr (Pay range provided by Goodwill Industries of North Florida. Actual pay based on experience and skills.)

Job Title: Donation Center Attendant (DCA)

Department: Donation Center

Reporting to: DC Manager

Date: 8/2018

Position Status: Updated

FLSA Status: Non-Exempt (Hourly)

The Donation Center Attendant (DCA) works in Goodwill Donation Centers, delivering excellent customer service to every donor. The DCA greets donors, removes donations from vehicles, provides receipts, and thanks donors for their contributions.

• Education: High School or GED preferred.
• Experience: Minimum 2 years prior retail sales/customer service experience preferred.
• Licensure, Certification, and/or Registration: Valid Driver's License.
• Other:
• Must like to interact with people and be driven to succeed.
• Must have excellent communication skills.
• Energy and enthusiasm to help others.
• An openness to learn and be a team player.
• An excitement for a career in retail.
• Able to handle customer service relations.
• Must be able to read and comprehend.
• Able to regularly lift up to 50 pounds.
• Must have reliable transportation.

Essential Duties (100% of time):

• Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined in the customer service manual.
• Provides an exceptional customer service experience through proactive engagement and satisfaction in every interaction.
• Greets donors and receives merchandise, providing receipts if desired.
• Completes housekeeping tasks to ensure a clean, safe, and friendly work area; identifies the need for supplies.
• May be required to travel to other donation centers on an as-needed basis.
• Performs other duties as assigned.

• Required:
• Standing
• Walking
• Lifting (up to 50 lbs)
• Carrying (up to 50 lbs)
• Kneeling
• Pushing/Pulling
• Bending/Spooning
• Reaching
• Turning
• Repetitive motions
• Must have reliable transportation.
• Preferred:
• Reading
• Color recognition
• Professional appearance

• Required:
• Ability to meet the highest level of customer satisfaction.
• Attention to detail and organization.
• Respectful customer relationships.
• Reliable, responsible, and dependable; ability to fulfill obligations.
• Reasoning and logic.
• Sensitivity to service population’s cultural and socioeconomic characteristics.
• Positive attitude.
• Ability to respond to customer correspondence appropriately.
• Preferred:
• Verbal communication (including telephone).
• Written communication (including composition).
• Team-oriented and collaborative interpersonal relationships.
• Ability to be sensitive to others’ needs and feelings and be understanding and helpful on the job.
• Ability to accept feedback while dealing calmly and effectively with stressful situations.
• Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior even in very difficult situations.

Entry level

Full-time

Management and Manufacturing;
Industries:
Retail