Bi Lingual Case Worker

Position Summary

AUE Staffing is currently seeking a bilingual (Spanish/English) Program Services Specialist for a long‑term, temporary assignment. This full‑time role requires a self‑motivated individual with strong customer service, organizational, and problem‑solving skills. The specialist will assist clients by screening for eligibility, providing direct services, and acting as a liaison between service partners and the program team. This is an excellent opportunity for someone with a human services or administrative background who enjoys working in a fast‑paced, client‑facing environment.

• Screen and interview applicants for financial assistance and related programs
• Assess applicant eligibility based on income, family status, and other criteria
• Perform home visits and related investigations to gather supplemental case information
• Manage and update client files in compliance with internal procedures
• Provide program services directly to clients as needed
• Handle incoming phone calls and determine appropriate referral or appointment scheduling
• Guide clients on necessary documentation for eligibility interviews
• Support assessors by screening walk‑in clients and preparing them for intake
• Liaise with partners, contractors, and external service providers
• Prepare reports, correspondence, and maintain accurate case records
• Attend staff meetings and consult supervisors on complex or difficult cases
• Perform other related duties as assigned

• High proficiency in Microsoft Word and general word processing
• Strong customer service and communication skills
• Bilingual fluent in both Spanish and English
• Excellent critical thinking and problem‑solving abilities
• Strong organizational and multitasking skills
• Self‑starter with the ability to work independently
• Experience working in social services, human services, or a similar environment is a plus

Must pass a background check and drug screening.

AUE Staffing, Inc. is a drug‑free and equal opportunity employer. We are proud to offer our employees a supportive work environment and access to benefits during temporary assignments.