Member Care Representative

Overview

Local Fare Jax delivers locally sourced food from trusted farmers directly to families across our community. As we grow, we’re looking for a reliable, detail-oriented Member Care Representative to ensure every delivery experience is smooth, accurate, and personal. This is not just a customer service job — it’s a key operations role that protects the trust between our members and our farmers.

Schedule:

Tuesday–Saturday | 8:30am–5:00pm.

Benefits:

• 401(k) matching
• Employee discounts
• Paid time off

Location:

In person

• Respond to 40–60 member inquiries per day via phone and email
• Resolve delivery issues quickly and accurately
• Manage order adjustments before weekly fulfillment deadlines
• Help members customize deliveries and recommend seasonal items
• Track and document interactions clearly in our system
• Identify recurring issues and suggest process improvements

• Members consistently receive timely, accurate responses
• Order errors and delivery confusion are minimized
• You can confidently navigate our systems without supervision
• You proactively flag patterns or operational gaps

• Has 2+ years in customer service, hospitality, logistics, or admin roles
• Is extremely detail-oriented (small mistakes matter in food delivery)
• Communicates clearly and calmly, especially when solving problems
• Is dependable and comfortable working Tuesday–Saturday consistently
• Cares about local food and community — but also values process and precision

• Be part of a fast-growing local food movement
• Stable daytime schedule
• Employee discount on farm-fresh food
• Opportunity to grow as we expand

Job Type: Full-time

Pay: $45,000.00 per year