Wellness Services Liaison

Overview

Supervisor:
Director of Clinical Services

Job Summary: The Wellness Services Liaison is responsible to ensure that John Knox Village residents have the necessary support and services coordination to remain at or transition to a recommended level of care. The Wellness Services Liaison is a conduit between the resident, spouses, family, responsible party or employees to discuss care and services options, recommendation, resources, or support programs. The Wellness Services Liaison will assist in providing thorough assessment, planning, linkage, coordination, monitoring, and evaluation to residents and staff at John Knox Village.

• Meet with and evaluate residents and staff related to the need for support or services coordination necessary in maintaining or improving their ability to manage their everyday physical, mental, and psychosocial needs. This includes assessing and creating appropriate plans and linking resources available both inside and outside the community.
• Evaluates and provides ongoing support and service options to combat common social determinants among the senior population including but not limited to income and social protection, health education, safe environment, transportation, adequate food and nutrition, addiction, or social isolation.
• Coordinates and ensures appropriate documentation as it relates to ancillary services including but not limited to podiatry, dental services, audiologist and hearing aid services, psychology and psychiatry services, legal resources, financial advocacy assistance, or grief support.
• Assists residents or staff to determine how they would like to make decisions about their health care including advanced directives, and whether or not they would like anyone else to be involved in those decisions.
• Be intimately familiar with all levels of care and medical assistance programs on campus and refer residents or staff as appropriate. Provide support and education to residents, families, responsible parties, or staff to promote a positive impression or transition.
• Participate in the life care committee both providing and accepting recommendations from the group for further assessment or service needs.
• Maintain resident and staff confidentiality and create a trusting, safe environment where residents, families, and staff feel comfortable discussing life changes.
• Maintain professional competence through participation in continuing education programs, seminars and training programs.
• Establish and foster relationships with appropriate outside agencies that may provide additional resources to residents and staff including but not limited to legal services, hospice, child care services, senior advocate groups, faith community, and outside medical providers.

• Assure resident safety at all times
• Comply with Resident Rights
• Supports the community during disasters
• Other duties as assigned.
• May have exposure to weather elements when required to travel (periodically), moderate noise level consistent with an office environment.

• Must pass Level 2 background screening through the Florida Clearinghouse (Learn more: )
• Employee must be able to perform the essential functions of the job with or without reasonable accommodations. Physical requirements may include frequent use of hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee may be required to lift, stand; walk; sit; climb or balance; stoop; kneel; crouch or crawl; and smell.
  
  Vision abilities may require close vision, distant vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• For the safety and security of our residents and patients, employees must be able to read, write, and verbally communicate in English, which is the most universally used language of our resident and employee population.
• A work history that includes social work or human services, nursing, care coordination, gerontology, special education, or rehabilitative services is highly preferred.
• Patience, tact, enthusiasm and positive attitude towards the elderly.

• Must maintain a professional, respectful, friendly demeanor with all residents, family members, guests, and staff at all times.