Reservations Sales Agent

Company Overview

Reservations Agent:
Join Our Gulf Coast Team!

THIS IS AN IN-OFFICE POSITION. THIS POSITION IS NOT REMOTE WORK ELIGIBLE.

As our Reservations Agent, you will be the dynamic front-line ambassador for our properties and guest services. You are responsible for ensuring our guests find the perfect vacation property and have a seamless, memorable stay, taking pride in bringing guests to the beautiful Gulf Coast. This role is ideal for a proactive, results-oriented individual who thrives in a high-paced environment and excels at both communication and achieving goals.

You will be a crucial link between our guests and our properties, requiring on-site visits and involvement in guest retention efforts. Apply today to step into a role that values your sales skills, offers growth opportunities, and lets you make a significant impact on our guests logo vacation experiences! We look forward to welcoming you to our Liquid Life family!

• Guest Communication & Sales:
  Respond to incoming reservation requests on various OTAs (Online Travel Agencies) platforms, phone inquiries, emails, and texts in a timely, positive, and comprehensive manner.
• Proactive Selling:
  Complete warm lead calls and contact attempts daily to convert inquiries into confirmed reservations.
• Goal Achievement:
  Consistently work towards and achieve weekly reservation and occupancy goals.
• Guest Interaction:
  Professionally manage face-to-face interactions with walk-in guests seeking property information and bookings.
• Local Expertise:
  Communicate in-depth information to confirmed and potential guests about the property, the surrounding area, and local attractions, leveraging strong Gulf Coast knowledge.
• Property Knowledge:
  Regularly visit units and complexes to gather detailed property information, ensuring accuracy for guests and providing valuable insight back to the company.
• Guest Retention:
  Participate in and host events aimed at guest retention and engagement.
• Booking Management:
  Work collaboratively with the reservations team to maximize revenue and occupancy levels. Stay updated on property availability and rates to provide informed suggestions.
• Financial Accuracy:
  Perform basic mathematical calculations accurately for quotes, deposits, and booking adjustments.

• Experience:
  
  Experience in customer service, sales, or hospitality reservations is required.
• Preferred Experience:
  
  Previous experience in hospitality or a related field, and experience with OTAs such as VRBO, is preferred.
• Math
  
  Skills:
  
  Must possess competence in basic math to accurately handle quotes and financial transactions.
• Local Knowledge:
  Must have or be willing to rapidly acquire strong knowledge of the local Gulf Coast area (attractions, restaurants, events, and property locations).
• Adaptability:
  Must be able to quickly adapt to using multiple guest reservation platforms and software effectively. Training will be provided.
• Technical
  
  Skills:
  
  Able to work with and understand multiple online software applications. Excellent computer and internet navigation skills. Familiarity with MAC/OS is a plus.
• Teamwork:
  Able to communicate effectively and collaborate with your Guest Services and Reservation Team members.

Hourly Pay: $18.00- 20.00 (based on experience)

• Paid time off, such as PTO, sick days, and vacation days
• Health insurance
• Dental insurance
• Vision insurance
• 401K with Company match

Schedule:

Must be available on weekdays, weekends, and some holidays. Office hours of operation are 8:00 a.m. until 5:00 p.m.