Support Specialist

Apply for the Support Specialist role at Columbia Southern University
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Job Title:

Admissions Support Specialist

Department:
Admissions

Reports to:

Manager of Admissions and/or Director of Admissions

FLSA:
Non-Exempt

Hours:

Monday through Friday 8:00 AM CST to 5:00 PM CST

Location:

Orange Beach, AL

Under the administrative direction of the Manager of Admissions and/or the Director of Admissions, the Admissions Support Specialist performs a full range of customer service-oriented telephone and email support activities, reporting, and auditing of files. Responsibilities include accuracy in gathering, sorting, researching, examining, and processing documents. Processing includes responding to and entering data into an internal database to provide timely and accurate information on the status of documents and/or reports.

Performs other related duties as assigned, including, but not limited to, various administrative tasks. Qualified applicants must be flexible and adaptable to changing environments. This position is non‑exempt and eligible for overtime.

Incoming Documents:

• Receive and process incoming documents and requests via email, fax, upload, and postal mail to assist prospective students in gaining admission to the university within compliance standards set forth by the department and university.
• Assist in monitoring potential fraudulent activity and collecting identification documents in an effort to protect the identity of current and prospective students to mitigate potential fraudulent activity.
• Develop and maintain positive customer service relations and coordinate with various departments within the university to ensure customer requests are handled appropriately, accurately, and in a timely manner.
• Promote, maintain, and enhance workplace culture within the Admissions Department and the university.
• Complete additional duties as assigned in order to meet the needs of the department and the university.

Institutional Calling:

• Follow up on transcript requests and communicate needs to current and prospective students, and other institutions in an effort to obtain transcripts while working within compliance standards set forth by the department and university.
• Confirm contact and transcript ordering information, and maintain positive relationships with other institutions to ensure that transcript request processes are consistent and effective.
• Develop and maintain positive customer service relations and coordinate with various departments within the university to ensure customer requests are handled appropriately, accurately, and in a timely manner.
• Promote, maintain, and enhance workplace culture within the Admissions Department and the university.
• Complete additional duties as assigned in order to meet the needs of the department and the university.

TRS - Transcript Request Service Processing:

• Research ordering information and request transcripts on behalf of current and prospective students in order to provide an evaluation of transfer credit and meet admission requirements while working within compliance standards set forth by the department and university.
• Communicate additional needs or issues with current and prospective students that are necessary to complete transcript requests and gain admission to the university.
• Maintain internal institution database by updating contact and transcript ordering information regularly to ensure that transcript request processes are consistent and effective.
• Develop and maintain positive customer service relations and coordinate with various departments within the university and outside entities to ensure customer requests are handled appropriately, accurately, and in a timely manner.
• Promote, maintain, and enhance workplace culture within the Admissions Department and the university.
• Complete additional duties as assigned in order to meet the needs of the department and the university.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made…