Principal​/Senior Engagement Manager​/Project Manager - German Speaking

Company Overview

Service Now is a global market leader delivering AI-enhanced cloud-based technology to thousands of customers. Our platform connects people, systems, and processes to help organizations work smarter, faster, and better. This description reflects the company context and purpose for this role.

We are looking for an engagement/project manager with experience in implementing or operating the Service Now platform or other similar enterprise platforms. As a Service Now Engagement Manager, you will lead an Expert Services delivery team that provides rapid value for customers. Principal Engagement Managers are seasoned leaders who build high-performing teams, accelerate time to value, and drive rapid and effective program decision-making.

You will use your advanced leadership skills and expertise in delivery and utilize Now Create, the Service Now Implementation Methodology, to drive successful customer outcomes. You will lead the delivery team through large, complex customer engagements, including:

• Lead the delivery team throughout the engagement and drive the overall vision and direction.
• Collaborate with the Sales Account Team, partners, and customers to understand the engagement, challenges, value being delivered, and any issues.
• Apply expertise from the Now Create methodology to promote the delivery of the engagement and long-term customer success.
• Act as the single point of contact for the Service Now internal organization, customer, and partner to foster collaboration and effective decision-making.
• Establish program governance to manage requirements in line with scope, schedule, cost, and business objectives.
• Proactively develop and execute risk assessment, prevention, and mitigation plans, and efficiently identify, track, and resolve issues.
• Mentor Service Now or Partner team members to achieve deliverables and promote customer results.
• Identify gaps between actuals and plan, propose solutions, and drive resolutions.
• Work with the Sales Account Team as the Project/Program implementation expert during sales cycles.

• Experience integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact on the function or industry.
• Experience with implementing or operating the Service Now platform;
  Service Now certifications are required.
• 8+ years of progressive experience in a professional services organization or equivalent.
• Ability to travel up to 50%.
• Excellent communication skills in English and German (written and verbal).
• Project Management certification (PMI or similar).
• Agile Scrum experience;
  Scrum Master certification is desirable.
• Comfortable leading projects independently.
• Good understanding of technology and ability to drive complex issues to resolution.
• A growth mindset and willingness to learn independently and at pace.
• Right to work in the country you have applied to.

We approach a distributed world of work with flexibility and trust. Work personas (flexible, remote, or in-office) are assigned based on the nature of work and location. Eligibility for a work persona may be assessed by calculating the distance between your primary residence and the closest Service Now office using a third-party service.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact  for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.