Store Support, Customer Service Rep
Listed on 2026-01-01
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Retail
Customer Service Rep, Retail Associate/ Customer Service
Position
Purpose:
The Store Support role at The Home Depot involves associates performing a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.
Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
- Not Applicable
- Full-time
- Not specified
- Consumer Services
Location:
Opelika, AL
Salary: $49,700.00-$57,100.00
Responsibilities- Contribute to an outstanding customer order fulfillment experience
- Assist customers in the lot or provide administrative services
- Interact directly with customers or vendors as needed
- Direct customers to store departments or merchandise; answer questions on product order status
- Assist with cash management or program compliance
- Support store-specific business objectives and key operational responsibilities
- Collaborate with other Associates, vendors, and carriers
- Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative
- Detail-oriented with proven time management skills
- High level of integrity
- Ability to work cooperatively with associates, vendors, and carriers; able to work with little or some supervision
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