Rental Coordinator - Ontario, CA

Raymond West is looking for a strong Rental Coordinator to join their Rentals team! The Rental Coordinator is responsible for pricing, processing, auditing, documentation and collaborating with inter‑departmental teams to ensure accuracy and smooth operations.

• Coordinate and process internal and external rental requests and general inquiries.
• Ensure proper equipment is delivered, picked‑up, serviced and invoiced.
• Sourcing equipment, collaborating with customers to determine material handling needs and provide appropriate recommendations.
• Follow up on customers’ rental requests via email or phone in a timely manner.
• Provide and receive rental documentation.
• Maintain daily upkeep of numerous files.
• Communicate directly with customers, sales representatives and Customer Care Managers.
• Prepare rental agreements, ensuring all necessary documentation is completed accurately and in a timely manner.
• Schedule and coordinate delivery and pick‑up of rentals, including batteries and chargers with logistics.
• Communicate with customer and sales force regarding problems or concerns as they pertain to the Rental Department.
• Be willing to be cross‑trained to assist others in the department.
• Be familiar with the specifications and functions of all equipment in the rental fleet.
• Recommend rental needs and opportunities.
• Compile reports on utilization, sales commissions and payables.
• Coordinate billing through correct accounts and other major/national accounts as required.
• Track physical rental fleet (trucks, batteries and chargers) through verified documentation, GPS Samsara detail and ARK (Asset Record Keeper).
• Maintain control of all sublet rental equipment.
• Carry out other specific duties and projects as assigned by the Rental Supervisor.
• Operate in the warehouse to select forklifts, batteries and/or chargers.
• Check in with local service centers for updates on rental preps.
• Audit returned rental equipment for damages and follow the process for customer billing of damages.
• Manage sub‑rent/re‑rent, equipment swap, Samsara GPS, RTO/LTR/usage processing and tracking, call‑off processing, and audit functions within the department.
/ul>Required Skills / Abilities
• Excellent written and verbal communication skills.
• Excellent organizational and time‑management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of the organization.
• Maintain effective working relationships with employees, co‑workers, and managers in other departments.
• Willingness to work off‑hours as specific needs dictate and assume additional responsibilities as required.
• Maintain safe working practices and a consistent state of alertness.
• Willingness to comply with the employee handbook.
Education / Experience
• High school diploma or equivalent.
• Six months of related experience and/or training; or equivalent combination of education and experience.
Physical Requirements
• Position is sedentary and desk bound.
• Prolonged periods of sitting at a desk and working on a computer.
• Required vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Occasional climbing, balancing, stooping, kneeling, crouching, or crawling.
• Occasional lifting and/or moving up to 25 pounds.
Pay Range

The hourly range for this position is $21.00 – $28.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre‑employment physical and drug screen.

Benefits & Perks

Raymond West provides medical, dental, vision, 401(k) with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay, and a great team to work with.

EEO Statement

We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug‑free company.

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