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Senior Solutions Consultant
Job in
Ontario, San Bernardino County, California, 91764, USA
Listed on 2026-01-12
Listing for:
Zendesk
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Data Analyst, Technical Support, AI Engineer, IT Consultant
Job Description & How to Apply Below
Why Consider This Job Opportunity
- Salary up to $
- Opportunity for career advancement and growth within the organization
- Flexible hybrid work environment with the option to work remotely part of the week
- Collaborative and inclusive workplace culture
- Access to innovative AI‑driven tools that enhance customer experience
- Eligibility for bonus, benefits, and related incentives
- Conduct thorough discovery sessions to understand customer challenges and design tailored demos
- Translate advanced AI/ML capabilities into business‑focused narratives for diverse audiences
- Own the end‑to‑end technical engagement through the sales cycle, ensuring alignment with customer goals
- Architect secure, scalable solutions leveraging Zendesk APIs and cloud platforms
- Use analytics and AI performance metrics to demonstrate ROI and inform continuous improvement
- 7+ years of presales or solutions consulting experience in SaaS, CX, CCaaS, or enterprise software environments
- Proven experience designing and executing customer pilots and proofs of concept
- Understanding of AI technologies and their practical applications in customer experience
- Expertise in CCaaS, Customer Service software, ITSM, or Business Intelligence
- Excellent interpersonal, communication, presentation, and writing skills
- Graduate degree in a relevant field
- Strong analytical and storytelling abilities to connect technical capabilities to strategic business impact
- Willingness and ability to travel as required
#Customer Experience #AI #Solutions Consultant #Career Opportunity #Hybrid Work Environment
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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Position Requirements
10+ Years
work experience
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