Customer Service Specialist

Overview

Customer Service Specialist needed full time in Ontario, CA. Salary $25 - $27 per hour. This Jobot Consulting Job is hosted by Alicia Blake. Easy Apply now by clicking the "Easy Apply" button and sending us your resume.

A Bit

About Us:

We focus on the well-being of our people and our customers. We love food culture and the joy of sharing meals together. Operating as one team and with one spirit, we ensure that quality is the first ingredient in our food.

• Health Insurance
• 401k Plan
• PTO

6-month contract.

• Processes orders directly from customers via phone, EDI, email and fax, reviewing orders for availability, utilizing stock status reports and warehouse sailing schedules; communicates product availability and delivery dates to customers.
• Monitors orders for adherence to correct pricing, proactively working with sales or customer to correct any issues prior to invoicing.
• Establishes and maintains effective communication with customers and sales representatives; coordinates order processing and resolves product availability/shipping/pricing problems to achieve service objectives.
• Determines economical shipment/delivery locations (outside warehouse LTL shipments or direct shipments) that meet customer requirements.
• Coordinates with shipping schedules provided by warehouses and distribution and determines shipping dates to ensure timely receipt by customer.
• Enters all orders in the company order processing system; performs editing procedures to ensure accuracy of information.
• Coordinates service requirements with shipping department and/or outside public warehouses for order requirements to ensure accurate picking and scheduling on shipments/deliveries.
• Monitors progress of orders to ensure timely and complete deliveries; open orders are reviewed daily to ensure status aligns with shipping dates and shipment confirmations.
• Ensures orders are confirmed as shipped on a timely basis and that correct pricing is received for the customer/order.
• Informs customers of significant changes affecting product availability or delivery dates; ensures minimum order requirements can be achieved; communicates with customers and warehouses about product availability and service impact.
• Receives requests from sales representatives for samples for product demonstrations and coordinates with Sample Coordinators for preparation and delivery.
• Assists accounts receivable with resolving remittance deductions or disputes by providing required documentation and maintaining credit policies.
• Communicates any circumstances affecting production operations to ensure timely preparation and response.
• Submits new customer information for setup or updates of company records.
• Identifies and resolves issues by understanding the situation, determining cause, and providing the best resolution.
• Prepares and publishes reports for internal and external customers as needed.

• 3-5 years of previous customer service experience, preferably in food manufacturing and/or outside warehouses.
• Extensive knowledge of Microsoft Excel and Word.
• 3-5 years of experience working with ERP systems daily (JD Edwards experience preferred).

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, military status, genetic information or any other basis protected by applicable laws. Jobot also prohibits harassment of applicants or employees based on these categories.

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