Customer Service II

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Customer Service II page is loaded## Customer Service II locations:
Ontario, CA, United Statestime type:
Full time posted on:
Posted Todayjob requisition :
REQ
- ** Come make the world and accelerate your success.
**** The Job:
** As a DeWALT Customer Service Representative, you’ll be part of our T&O Commercial team working as an on-site employee.
You’ll get to:

* Handle pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders.
* Attract potential customers by answering product and service questions; drives incremental sales and suggests other products and services.
* Conduct customer sales and service both at the counter and via phone.
* Service customers on product application, features, benefits and proper handling and maintenance.  Also responsible for making sales of services, programs and products to customers.
* Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
** The Person:
*** The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
* Bilingual proficiency preferred
* Experience reading schematics and determining parts needed for specific tool repairs
* Experience in a customer-facing role within a Retail/Service environment.
* A high degree of integrity and accountability.
* Dependability, reliability, and the ability to work with minimal supervision
* Superior customer service and salesmanship skills.
* Excellent skills in Microsoft applications, including Excel, Power Point, Word, Outlook.
** The Details:
** You’ll receive a competitive salary and a great benefits plan including:
* Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
* Discounts on Stanley Black & Decker tools and other partner programs.
** And More:
** We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
* * Grow:
* Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
* * Learn:
* Have access to a wealth of learning resources, including our digital learning portal.
* * Belong:
* Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
* * Give Back:
* Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go.

That’s where you come in. Join us!
*** We Don’t Just Build The World, We Build Innovative Technology Too.
*** Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.

Come build with us and take your career to new heights.
** Who We Are
** We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our…